Staff
Sales
Charles Archer
Sales Consultant
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Jermont Davis
Salesperson
Aiden Brenner
Salesperson
Breanna Salvatore
Salesperson
Victoria Guidi
Product Knowledge Specislist
Finance
James Barnes
Finance Director
Management
Roberto A. Dial
General Manager
Jacob Martinez F.
Sales Manager
Nick Schmierer
Sales Manager
Patrick Owens
Sales Manager
Joseph Miller
Sales Manager
Service
Ed Colton
Service and Parts Director
Marcus Stacks
Service Advisor
Quarry Wilson
Service Advisor
Jacqueline Dennis
Appointment Coordinator
Cheryl Moody
Appointment Coordinator
Clayton Warford
Service Advisor
Administration
Katelyn Newsome
Marketing Team
Parts
Derek Delagarza
Parts Supervisor
Charles Archer
Sales Consultant
May 30, 2026
Charles was wonderful to us!
Charles was wonderful to us! Never once made me feel pressured to buy a vehicle. Very knowledgeable and helpful every step of the way!
May 30, 2026
Charles was a great salesmen, very knowledgeable and very
Charles was a great salesmen, very knowledgeable and very respectful. He wasn’t pushy and allowed us plenty of time to make an educated decision on the vehicle we wanted. He also helped make sure the payments were right but trying to make sure he could discount where he could.
May 28, 2026
Best experience I’ve had in my years of purchasing
Best experience I’ve had in my years of purchasing vehicles. Smooth, fast and easy is the simplest I can put it.
May 23, 2026
My husband and I had an outstanding experience at Casey
My husband and I had an outstanding experience at Casey Kia. Charles was knowledgeable, patient, and had everything ready when we arrived. He took the time to answer our questions, made sure we understood the process, and truly made it an enjoyable experience! I highly recommend Charles and Casey Kia!
May 21, 2026
Charles made me feel welcome and treated me like a friend
Charles made me feel welcome and treated me like a friend and not a customer. I will definitely come back and see him if I need another vehicle.
James Barnes
Finance Director
May 20, 2026
Smooth and fast service.
Smooth and fast service. I would purchase from Casey and Charles in the future. Happy Customer!
May 09, 2026
Amazing dealership, very nice helpful people who are
Amazing dealership, very nice helpful people who are willing to help you in whatever way they can!!
May 05, 2026
This is my 2nd car I purchased with Charles and the
This is my 2nd car I purchased with Charles and the process was quick and easy. If you need someone to make it happen then you need to go see Charles.
May 02, 2026
Charles Archer was our sales person at the Kia
Charles Archer was our sales person at the Kia dealership in Newport News, Virginia.We have usually found the experience of buying a new car a difficult and a stressful experience, but Charles made it much more pleasant and simple. He was very thorough and skillful in explaining not only the features of the vehicle but the steps in the purchasing process. It was clear to us that he is a kind and genuine person, can you kind of and we very much appreciate how he put our welfare ahead of making a sale.
Mar 03, 2026
Charles was beyond kind and helpful!
Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental!
Roberto A. Dial
General Manager
May 09, 2026
Amazing dealership, very nice helpful people who are
Amazing dealership, very nice helpful people who are willing to help you in whatever way they can!!
Dec 30, 2025
Car number 7 done with Charles Archer at Casey Kia.
Car number 7 done with Charles Archer at Casey Kia. Charles is a consummate professional that takes the time to know his customers and what they really want. He makes the process easy, quick and thorough. Highly recommend Charles Archer!!
Sep 22, 2025
Charles is the man!
Charles is the man!! This is our third car we have bought from Casey Kia. The service is impeccable every time! Charles was efficient, knowledgeable, very kind and quick. I will always recommend Charles to my friends who are looking for a new or used car! Tysm Charles for getting me into my dream car!!
Aug 03, 2025
I just have to say how grateful I am for Charles!
I just have to say how grateful I am for Charles! From the moment I walked into the dealership, he treated me with genuine kindness and made me feel completely at ease. He listened, he cared, and he chose the absolute best option for me—no pressure, no stress, just honesty and guidance. I’ve dealt with others before, but Charles is truly one of a kind. This experience wasn’t just about buying a car, it was a blessing! I’m forever thankful for his patience, his knowledge, and his heart for helping people. Thank you, Charles—you didn’t just sell me a car, you gave me peace of mind.
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Jacob Martinez F.
Sales Manager
May 23, 2026
My husband and I had an outstanding experience at Casey
My husband and I had an outstanding experience at Casey Kia. Charles was knowledgeable, patient, and had everything ready when we arrived. He took the time to answer our questions, made sure we understood the process, and truly made it an enjoyable experience! I highly recommend Charles and Casey Kia!
Apr 07, 2026
Charles is the best sale representative I’ve encountered.
Charles is the best sale representative I’ve encountered. It’s a privilege to have someone who cares, honest, and can trust with getting a car.
Dec 12, 2025
Today was the best car shopping experience that I’ve ever
Today was the best car shopping experience that I’ve ever had! Charles Archer is a very professional and knowledgeable Salesman. He worked with me, answering every question with knowledge and patience and handled the sale like a true professional! I’ll be a customer of his again!
Nov 22, 2025
I had the absolute pleasure of working with Mr.
I had the absolute pleasure of working with Mr. Charles Archer, and I can confidently say he is one of the best car salesman I’ve ever met. His professionalism, patience, and genuine care made the process smooth and stress free. He went above and beyond to make sure I found the perfect car, and he treated me with the kind of respect and honesty that’s rare to find. Not only did I drive away with a great car but I truly feel like I gained a family member. His dedication made this experience unforgettable if your looking for outstanding service and someone who truly puts you first Charles is the person you want to work with Highty recommended!!
Oct 10, 2025
Mr. Charles was excellent. He explained everything to me
Mr. Charles was excellent. He explained everything to me I give him 10 stars and I most definitely in the future will be coming back to purchase another vehicle from Mr. Charles. He salesmanship was over and beyond he walked me through and taught me through everything. He’s awesome thank you for the car by an experience.
Johnnie Jordan Jr.
Sales Consultant
Dec 10, 2025
Service was great and the sales man Johnnie was very
Service was great and the sales man Johnnie was very helpful and great to work with.
May 17, 2025
Mr Jonny is AMAZING!
Mr Jonny is AMAZING!!!!!! He and Mr Nick were amazing!!. I appreciate their honesty and patience!!! Really words cannot express the gratitude that I have for both of these gentlemen. If you are looking to purchase a car, and you don’t want the “typical car salesman”, I suggest coming here to Kia. They did not rush us, and treated us like people. My husband and I are more than happy with our purchase. We have a 2018 Mustang. These two were the best car salesman I believe i have ever hadddddd!!! Hands down! Please go see Mr. Johnny and Nick at Casey Kia in Newport News, Virginia!!
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Oct 05, 2024
I have purchased two vehicles from this dealership, and
I have purchased two vehicles from this dealership, and has loved the experience each time. Charles Archer was such a huge help in my most recent purchase!
Aug 30, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Kaitlin Fields
Sales Consultant
Mar 02, 2025
Drove 90 minutes to find out car was not even there and
Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going there if the deal would not be reached. Especially since I didn’t not want to put extra miles on current ride and waste a night after working a 10 hrs shift driving only for a deal not to be made. I was assured car was there and deal was reached but it was not and that was not cool. Horrible, horrible experience. Unprofessional sales team as sales rep was working 3 deals and 3 different desks and just all over the place. I went with a dealer out of state and got better service over the phone and documents were sent to me to fill out and send back. Do better.
Sep 16, 2024
Everyone was very friendly!
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me!
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Nov 27, 2023
Down to earth, knowledgeable, understanding, and
Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Nick Schmierer
Sales Manager
Jan 02, 2026
Casey Kia is a wonderful dealership.
Casey Kia is a wonderful dealership. The staff actually cares about you and genuinely wants to make sure you leave in the vehicle you want! They go above and beyond to make it happen! Charles Archer worked so hard all day to help me! His professionalism, care & compassion is unmatched by anyone else I have ever encountered in the industry! I truly feel that we left with not only a new car, but a new friend as well! I will most definitely be back!
Dec 06, 2025
I really appreciate the time they took to get me the
I really appreciate the time they took to get me the right car at the right price, also the great customer service thank you
Oct 24, 2025
For the THIRD, time.
For the THIRD, time. Mr. Charles has helped me tremendously!! He helped me refinance my car , get the best deal out of my new contract & as always, he will always be my salesman. He doesn’t force anything, he’s just here trying to help , he answers any questions i have. He goes over any you can think up. I’m happy again with my purchase !
Oct 22, 2025
We've purchased from Casey Kia multiple times now.
We've purchased from Casey Kia multiple times now. Dual sportages years ago and today, a new Sorento! Charles was the best salesman we've had so far! Knowledgeable, courteous and quick. He made the process easy and timely. We would definitely recommend Charles Archer at Casey Kia in Newport News to our friends and family.
Oct 13, 2025
Mr Archer, Mr Nick and Ms.
Mr Archer, Mr Nick and Ms. Cheryl was very professional and helpful to me and my family and I will be sending customers their way!!!
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 05, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Patrick Owens
Sales Manager
Mar 03, 2026
Charles was beyond kind and helpful!
Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental!
Dec 30, 2025
Car number 7 done with Charles Archer at Casey Kia.
Car number 7 done with Charles Archer at Casey Kia. Charles is a consummate professional that takes the time to know his customers and what they really want. He makes the process easy, quick and thorough. Highly recommend Charles Archer!!
Dec 30, 2025
I appreciated how kind and informative Charles was as he
I appreciated how kind and informative Charles was as he was assisting me! He made sure that I took my time deciding my vehicle and answered any questions I had. I highly recommend going to Charles if you are a first time buyer!
Apr 05, 2025
I am very pleased with Casey dealership.
I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too.
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Marcus Stacks
Service Advisor
Mar 03, 2026
Charles was beyond kind and helpful!
Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental!
Feb 15, 2026
I came to Kasey just for my maintenance check and oil
I came to Kasey just for my maintenance check and oil change. I happened to see Charles walked pass me and I called out his name. We spoke and he asked me how was everything going with the car he sold me a few months ago. I told him I was enjoying my car and having no issues. Then he said how would you like to lower your car payments. I didn't think that was possible but Charles came through and now my monthly payments have been reduced over $100. I was estectic and wanted to jump up for joy. My experience with Kasey Kia has beyond words of descriptions.
Jan 12, 2026
Charles was wonderful to work with.
Charles was wonderful to work with. Treated us like family. He was honest and clear on everything presented to us.
Jun 02, 2025
Zero stars.
Zero stars. No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicle for less than a year and it has been in the repair shop more than it has been driven. This vehicle is not safe to drive and the repair shop keeps it for at least 2 weeks at a time if not longer. If that isn't bad enough, each time I drop it off for the same issue, the repair service threatens that I will have to pay for repairs that they never fixed.
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jermont Davis
Salesperson
Jan 12, 2026
Charles was wonderful to work with.
Charles was wonderful to work with. Treated us like family. He was honest and clear on everything presented to us.
Jan 07, 2026
Had the right vehicle that I wanted.
Had the right vehicle that I wanted. They gave me a great value for my trade-in. And worked the deal quickly. Jermont Davis took good care of me.
Apr 17, 2025
Jermont Davis is amazing.
Jermont Davis is amazing. I will buy from him again when I purchase my next vehicle.
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Katelyn Newsome
Marketing Team
Mar 03, 2026
Charles was beyond kind and helpful!
Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental!
Apr 14, 2025
Charles made the whole car-buying experience so smooth.
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him.
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Aiden Brenner
Salesperson
Jun 03, 2025
I was extremely impressed with my service.
I was extremely impressed with my service. Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you Charlie
Mar 01, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Feb 21, 2025
Aiden is awesome.
Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back program. I saw my salesman from a previous car sale 3 years ago and he actually was promoted to another position. He intorduced me to Aiden and 2 weeks later, I have a 2023 Kia Forte!!! Aiden made sure to keep in touch with me to make sure everything went through smoothly. He took excellent care of me and make sure that I got what I needed and didn't make me feel stressed through the whole process. I met with Nick and all went well. If I am in the market for a car, I will DEFINITELY make sure to go see my friend, Aiden!! Thank you Aiden!!!
Joseph Miller
Sales Manager
Feb 21, 2026
Thank you for taking care of me and doing an awesome job.
Thank you for taking care of me and doing an awesome job.. I appreciate you and the service that I received today.
Oct 05, 2025
Made me feel like family and did all he could to deliver
Made me feel like family and did all he could to deliver the vehicle to us and meet us where we were looking to be for payments. He went above and beyond to try and exceed expectations. 2nd purchase with this guy so that says something. Pray he keeps the good work!
Jun 28, 2025
The best dealership in the world.
The best dealership in the world. Charles treated us like family, and not just buyers. Highly recommend this dealership
Quarry Wilson
Service Advisor
Mar 03, 2026
Charles was beyond kind and helpful!
Charles was beyond kind and helpful! He was respectful and very informative! He took the time to patiently answer my questions and was nonjudgmental!
Aug 23, 2025
Once again I have received great service from Charles
Once again I have received great service from Charles Archer and Casey Kia. Charles is very dedicated to his customers and is always a pleasure to work with! Thanks again Charles for your help with my refinance and being a great resource now and in the future. Stay blessed my friend!😊
Jun 04, 2025
I am very disappointed by the service this time and I've
I am very disappointed by the service this time and I've been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min run on the road. They kept the car for a whole day, and they returned without finding any problem, but $400 bill for nothing. So, I took it to the road, until the problem came back and took it to service showing the problem. They asked me to bring it back in a couple of days, a Thursday, with the promise to call me back, the evening or next day, which neither happen, so I called on Saturday without an answer. I asked if I can get a courtesy car, and I was denied because they have to call the insurance, and they didn't have any. I was the whole weekend without a car. On Monday, I went in person at midday (no call yet) to tell me that I have to bring it back with the issue, because they cannot reproduce the problem. Next day, I did the same, driving for some time and then take it to the shop. Finally they call me back to tell me the repair will be $2600 and the insurance only pays $900, which I cannot afford, mostly because I am still paying for it (sure, an used car bought from Casey Kia, who was the one who suggested me to buy the insurance which "cover" the A/C). Since I cannot afford that expense, I took it back, naturally, paying $400 more for the diagnose (the one not got it the first time). So, I spend $700 and nothing came from it. It is not that the mechanics should not be pay by their time, but paying twice when the problem was declared twice. And it is a car I bought 6 months ago. I cannot blame the personal if they don't have the power to take some decisions... I think the advisor was legal, but he should consider that I paid twice for just being diagnose, the time I lost and the inconvenience of not being informed and kept without a car for 5 days. So, TODAY, I cannot recomend the Service Center, when before I always being happy.
Derek Delagarza
Parts Supervisor
Oct 06, 2025
This was the easiest, most honest car purchase I have
This was the easiest, most honest car purchase I have ever made. Every department at the Newport News location was courteous, knowledgeable, and professional.
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Jacqueline Dennis
Appointment Coordinator
May 23, 2026
My husband and I had an outstanding experience at Casey
My husband and I had an outstanding experience at Casey Kia. Charles was knowledgeable, patient, and had everything ready when we arrived. He took the time to answer our questions, made sure we understood the process, and truly made it an enjoyable experience! I highly recommend Charles and Casey Kia!
Apr 07, 2026
Charles is the best sale representative I’ve encountered.
Charles is the best sale representative I’ve encountered. It’s a privilege to have someone who cares, honest, and can trust with getting a car.
Cheryl Moody
Appointment Coordinator
Oct 13, 2025
Great salesman got me a car even when I thought it was
Great salesman got me a car even when I thought it was impossible and thank you nick to for getting me approved
Breanna Salvatore
Salesperson
Jun 02, 2025
Easy process Great deal I would recommend Charles A.
Easy process Great deal I would recommend Charles A., Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well
Clayton Warford
Service Advisor
May 05, 2025
Had my second service appointment with Casey Kia today.
Had my second service appointment with Casey Kia today. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had.
