Customer Testimonials
Charles at Casey Kia is amazing guy, I told him what I was looking for and he went beyond to make sure I was happy, if your thinking about buying a new car I would recommend asking for Charles, very nice and very helpful with any questions you may have, hands down best customer service ever
Jermont Davis is amazing. I will buy from him again when I purchase my next vehicle.
Kaitlin is so nice, good service, awesome, she did all to I was feel very well with my new car, thanks for all the Casey team
From the first moment I entered the dealership, I felt I would be taken care of: I’d find the car I wanted, at the price I could afford. Mr. Dial was urbane and solicitous, and Aidan was helpful in every way. I highly recommend this experience.
Great and fast service, the person helping me was extremely helpful and transparent!
I had an amazing experience here with Charles today. He was very pleasant,helpful, and kind. He got me in a new and dependable car. Thanks a bunch! Come out and see him for your car needs.
The service and attention that I received at Casey Kia was totally beyond what I expected when purchasing my new Kia Sorento. The sales staff made it so simple and stress free. The staff assured me that I would be going home in a new Sorento, and I truly did. I knew previously that they had an outstanding maintenance department, but now I'm totally convince they are a top not organization from top to bottom.
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him.
I had a recall and I live about an hour 15 minutes away, so I was dreading going over there, but when I got there was Christine who helped me. She’s always so pleasant and tells me everything that I need to know what’s going on. I just truly truly felt like it was worth the drive to see her. She is the best one there I’ve had other people agreed .
Awesome staff and friendly too!
Everyone in Service dept friendly and informative of what needed doing and why.
I had a good experience at Kia. Everyone was friendly and professional. My car salesman was Charles Archer. He went over all the details of me purchasing my vehicle. Mr. Archer answered all my questions that I had. The whole process was pleasant. I would highly recommend Casey Kia when buying a car.
Mr. Charles Archer was the best salesman, he listened to what I wanted and found the perfect match for me
Great experience and great service. Friendly and painless process
First, do not hesitate to shop locally. Kaitlen has an exuberance for her customers that’s not easy to come by or hard to ignore. We found the Kia K5 spec I’d searched the web for, and she devised a deal I couldn't pass on! Her customer service is top-notch, from communicating and not selling false lies. Also, at 22, I may be young and not fully vetted, but with more experience buying cars, I wasn’t taken advantage of. Thank you, Kate! Oh the sales manager is very cool as well haha!
The best experience at a car dealership!! The associate Aiden was of so much help and even when we signed the contract he called me the next day to tell me he got me a better deal. I will be coming here to keep shopping for cars
I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too.
Charles was very professional. Charles is very knowledgeable about all the products that kia had. I obtained a better warranty than the other kia dealership that I went to and uh, I was very happy that you had free oil changes and free inspections for life. Everyone at the dealership was very friendly and very welcoming. I had a very good experience.
Would have gotten five if they had updated my mileage to current, every time i start my car it says I am 10,000 miles past my oil change date, just wish things like this didn't get overlooked.
Both issues that I have had thus far have been resolved as quickly and professionally as possible. The service team has been great in communicating with me about everything.
I enjoyed my experience and all the people I encountered at the dealership.
Outstanding Customer Service and Professionalism in the workplace !!
I called Kia to satisfy a recall on my vehicle, when I arrived and checked in , the technician noticed I had a past recall on my vehicle. Therefore, he asked would I like to satisfy that recall as well and I said yes. Afterwards, I assumed I would be there for a while because I now have 2 recalls to satisfy, but to my surprise , they completed the task very quickly. I was very Thankful for the updated service they performed and satisfied and I would recommend kia for any service needed.
Casey Kia Service was very polite and professional. They had me in and out for my 30 day service check in less than 30 minutes. When I asked about a technical issue with my Kia Sportage's Infotainment system, a service tech got me an answer very quickly. Great job to Marcus and the Service Team!
Fast and efficient service. Met all of my mechanical needs.
Marcus is the best! The shuttle service was great!
Took good care of my car.
Great quick service on my car.
My son bought his 1st car. Process was easy and painless.
Ms. Allen was awesome and did her thing to help me, and I thank her very much
Wonderful service!
From start to finish, Aiden my sales person was professional, accommodating knowledgeable, and genuinely cared about my needs. Also The entire team at Casey Kia was exceptional. They were friendly, helpful, and made the entire process a pleasure." Thank you Aiden and Casey Kia .
Really good service. They were able to take care of the tires for my vehicle and other inspections. Thank you so much for the service.
An experience I was extremely stressed about was turned into a pleasant one. Thank you, Anthony, for helping me find a great vehicle and being absolutely amazing!
Work was done professionally and in a timely fashion. Service Advisor Christina Allen went above and beyond.
Casey Kia was quick to take on and fix Southern Kia Lynnhaven’s mess up. They diagnosed and fixed a warranty item I’ve been trying to get fixed for 18 months. Very friendly and knowledgeable staff.
I've had my 2025 Kia Sportage X-Pro Prestige for about 15 days now and absolutely love it! The experience that Aiden, Gaby, and Jacobo provided from the moment I stepped into Casey dealership until I was fully finished with my deal was nothing short of professional and no hassle service. Everyone of the persons I've mentioned were subject matter experts and seemed very intent on getting a deal done for me. They even took me round-robin through the dealership to meet the Service Dept personnel and see their high bay area. I would highly recommend anyone to visit Casey when ...
I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with.
Got my appt scheduled and took care of my recall needs promptly.
On 2 recent experiences, I have had the pleasure of working with Christine Allen. The first was a regular routine oil change, the latter a true emergency with no appointment at 0715 2 weeks ago. On both occasions, Christine laid out a realistic time frame that made me sigh! But it was upfront and honest and I appreciated it! On both occasions she was able to move me through Very Fast!!! Very efficient and effective!! Very no nonsense quality person!! This is why I will keep coming to Casey Kia for routine and necessary repairs.
Very helpful and and understanding I will be back and buy from Charles again soon
Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with.
It was a smooth experience overall.
I had the pleasure of working with Clayton Warford, a Service Advisor at Casey Kia in Newport News, VA, and I couldn’t be more impressed with the experience. From the moment I arrived, Clayton’s professionalism and dedication to customer satisfaction were evident. He took the time to thoroughly understand my vehicle’s needs and provided clear, concise explanations of the required services. His attention to detail and commitment to excellence ensured that my car was serviced promptly and returned in optimal condition. I highly recommend Clayton and the entire team at Casey Kia for their exceptional service and ...
Casey Kia service department experience went very well. It was easy to placed the appointment for the oil change. Upon arrival, the representatives were very pleasant and welcoming. The information for the vehicle service was documented and I was provided a round about time of completion for pick up. The representative even asked if I had a ride back home while I waited. I thought that was very considerate. Overall, the experience was professional and I look forward to continuing service with them in the future. Thank you Casey Kia!!!
My salesperson Kaitlin F she was personable excellent and helped me knowing my engine went on other car Best experience i had. I got a vehicle i am so happy with used Car manager excellent. Highly recommend her
Kaitlin Fields was amazing, very personal and took time to speak with us, engage with us, and was very knowledgeable of the vehicle. She handled the deal quickly but efficiently. I intend to make all future deals with her.
Assumptions was almost the killer of a deal. I went in to Finish a purchase of a vehicle waited a total of almost 3 hours to sign papers. I assumed they would help me and they assumed I was service.
Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going there if the deal would not be reached. Especially since I didn’t not want to put extra miles on current ride and waste a night after working a 10 hrs shift driving only for a deal not to be made. I was assured car was there and deal was reached but it was not and that was not cool. Horrible, horrible ...
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
I’m usually skeptical of car dealerships, but my experience at Casey Kia was excellent. They delivered on everything they promised without any unexpected markups or unnecessary add-ons—unlike the Kia dealer in Virginia Beach, which was $6,000 higher for the same vehicle. My salesman, Anthony, was fantastic. He’s clearly knowledgeable and genuinely cares about customer satisfaction. He made sure I understood all the important details about my car and even took the time to show me information about lemon laws in the manual. When I returned for service, Aiden went out of his way to help me install my ...
My experience at Cassey Kia was wonderful. They salesman and manager were great.
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. ...
I had a great experience with Orlando Vincent my salesman. He found the exact car I wanted. Unfortunately my car only came with one key. So before I finalized the sale I asked for an additional key. I purchased my car in October 2024, I’ve been given the run around by Nick and I still don’t have a second key. I am writing this review February 2025😡😡
Quick, friendly, efficient service!
Very friendly and professional staff. Lounge area clean and relaxing. Staff informed me what my vehicle needed and kept me updated on time line for completion of services.
Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back program. I saw my salesman from a previous car sale 3 years ago and he actually was promoted to another position. He intorduced me to Aiden and 2 weeks later, I have a 2023 Kia Forte!!! Aiden made sure to keep in touch with me to make sure everything went through smoothly. He took excellent care of me and make sure that I got what I needed and didn't make ...
Best experience buying a new car. Was super smooth and fast. Jermont was very professional during the entire car buying experience. I will definitely recommend all my friends to a Casey dealership for their car buying needs.
Worked well with us to help find the best car for the best price. Very knowledgable about the vehicles. Very patient with us while choosing the dream vehicle.
Be careful about these people they will try to defraud you any chance they get always check their work always go behind them if they put a failed inspection sticker on your car ask to see the car before they put it on because they tried to defraud me last year on the inspection by turning one of my front headlights into the off position and saying that I needed headlights and they were going to charge me $49 and I told them no that's impossible I checked all my things before I left and I recorded a video of ...
Great to work with. Explains everything well. Answers all questions. Fast turn around! Great customer service!
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Really smooth, no pressure, numbers upfront purchasing process.
I have been dealing with Casey Kia for about 11 years, My Salesman Charles Archer has always taken care of my needs.
I worked with Kait, and she was absolutely amazing throughout the whole process along with the rest of the staff. I got my dream car, my first new one ever!! And everyone worked with me on budget and helped me get into the car that was perfect for me. Not to mention I had a difficult situation and not only were they understanding, they spent three days helping me put together a deal that I could easily handle. Everyone here is 10/10 on customer service, which is a huge improvement from the dealership I’ve bought from in the past. Thank ...
Just got my oil changed and tires rotated. So far so good!
Great service. Got me in early and got my vehicle squared away efficiently!
Charles was knowledgeable about the vehicle and answers all questions pertaining to the features and specifications of the Sportage.
The service department at Casey Kia is top notch and should be modeled by other businesses. Their service work is impeccable. Clayton, my service coordinator, is excellent at his job and always takes the time to listen to my concerns and walks me through each item that is to be performed on my Telluride beforehand so I know exactly what I'm being charged for. He checks in while I'm waiting, gives me updates and shares concerns if they arise. The staff in general is welcoming and friendly and the waiting room is comfortable and clean.
Had to bring car three times and one day rode back and fourth three times due to car being ready but Kia not receiving the payment from my warranty. Should not have sent driver for me if they had not had the payment yet, really waste of time while I was working
Easiest car buying experience ever!! So thankful for Jermonts hard work and consistency.
We had a great buying experience. James was fantastic, answering all of our questions. The finance team was quick with our financing offer, and Jacob was great in wrapping us up. Highly recommend.
Great staff very helpful
Very kind, and patient. Very knowledgeable. Will recommend to anyone. Everyone here was very friendly.
One of the best car buying experiences I have had the pleasure to share. Highly recommended and definitely a return customer
I truly enjoyed my experience with Casey Kia as always. My salesman "Anthony" did a Fantastic job and went above and beyond to insure my satisfaction. Roberto the General Manager did a great job as always and my Credit Manager Jacob also did a great job. All of these men were very friendly. Professional and helpful throughout this most recent experience. I will continue to recommend this dealership to my friends and neighbors for all their particular needs.
Took the vehicle in for broke clock spring and inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough to go back for more EVER again.
Kia took really good care of me and I was happy with my results thank u kia
I Had a wonderful experience everyone was so knowledgeable and customer service was fantastic!!
I would definitely go to Casey Kia again to purchase a new car. Charles Archer was a great salesman he met all my needs and really made this a comfortable experience. Customer service was excellent from everyone I interacted with.
I am extremely happy with my new 2025 Kia Carnival SX Prestige. My family is happy over the moon with all the bells and whistles the vehicle has to offer. It was my absolute pleasure to work with Mr. Aiden Brenner and Mr. Jacob for my vehicle purchase. Both of them had made the overall vehicle purchase experience much smoother and pleasant to say the least. All communication was prompt and all questions were answered according to expectations. I am very pleased to be a newly member of the Casey Kia family and I am extremely pleased with to have gained ...
Clean, quiet
Review for Casey Kia by Chaplain Cassandra Alston Townsley, Professionally Known as Queen SummahLuv I have been a loyal customer of Casey Kia since 2020, and I can honestly say they have been nothing short of amazing. My journey with them began under very unusual circumstances. In December 2019, I purchased a vehicle from one of their competitors, only to discover three weeks later that the vehicle was red-flagged as stolen and could not be registered. After numerous letters, complaints, and a lot of stress, one of my community associates, knowing how involved I am in the community, referred me to Casey ...
Service was Absolutely Professional; Kind and Reassuring.
They were very quick with my recalls, very professional employees. Great experience overall
