Customer Testimonials

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from ... Read More

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DealerRater - Nov 11, 2026

I’ve bought a few cars before and after the experience we received from Mr. Archer at Casey Kia I wanted to try and leave a review that came across as genuine and sincere. The easy part to see was just how knowledgeable and effecent Charles was, but what most people wouldn’t see is the extra time and care Charles took to make sure we got the perfect Kia. It was Charles early day and he sacrificed part of his evening to get us out the door with a new Kia in under two hours. Everything was easy from start to finish. What stood out was the low pressure sales environment and ease to talk with everyone, was truely one of the best car buying experiences we have had, which is hard to say when it usually comes to car buying. Like I mentioned I usually don’t leave reviews but I hoped leaving this one would help others experience the same level of service and knowledge in a friendly environment. Hard to find in the car buying industry but Charles and the rest of the Kia staff did just that.

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Charles was an excellent representative. I told him what I was looking for and he was able to accommodate my needs. This is my second vehicle from Casey. Thanks for all that you do

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Jermont is a great sales man, he will take care of you! Go see him at Casey Kia if you need a new car!

Staff was amazing, very helpful and friendly. They made the whole process easy. They have tons of great vehicles to choice from and are willing to work with you. Just overall made buying a new car easy and quick

Charles is very knowledgeable in his area of work very nice, attentive, transparent, & very sharp dresser. Excellent service I will refer anyone here

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The people at the parts counter were very pleasant. Amanda at the service counter was very nice and explained everything to me. She informed me about 2 recall items I wasn't aware of. She kept me updated about the status of the service it was there for. Both shuttle drivers were very nice and arrived when I was told they would.

Great experience! He was patient, answered all my questions, and got me into a car I love.

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Kait fields was our sales person.she is terrific she was only one there and she got busy but she treated everyone the same.she made our experience wonderful..James Barnes did our loan and he was great..thank you to everyone. We will be sure to recommend yall

Visited today for oil change and tire rotation! In and out in an hour. Impressive!

They provided a loaner vehicle and took care of our service in a decent time frame.

Charles is the best..he's very good at his job, thorough, professional, and kind. I was nervous and had a million questions, he answered them all with patience and made sure I was comfortable. Thanks Charles!! Two thumbs up sir!!👍🏽👍🏽

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Clayton is the reason I gave Casey Kia a 10! He’s always friendly, professional, and great to work with. I appreciate how he takes care of me and my Sportage and makes the service experience easy. Thanks, Clayton, for the excellent service!

Casey Kia is extremely family friendly and actually cares about your time. I recommend working with Kait as she was very personable, quick, listened to what you wanted and made sure everyone was moving the process along. Thank you Casey Kia🫶🏼

I would like to give special recognition to Charles Archer, Jacobo M. Flores, and James Barnes for their outstanding customer service during the purchase of my new 2027 Kia Telluride Hybrid. Charles was extremely helpful, friendly, and professional throughout the entire process. Jacobo made sure everything went smoothly and that I was well taken care of. James made the financing process easy to understand and handled everything professionally. All three went above and beyond to make my experience at Casey Kia exceptional. I truly appreciate their dedication, patience, and excellent customer service. They are a great team, and I would definitely ... Read More

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Google - Oct 27, 2026

I would like to give special recognition to Charles Archer, Jacobo M. Flores, and James Barnes for their outstanding customer service during the purchase of my new 2027 Kia Telluride Hybrid. Charles was extremely helpful, friendly, and professional throughout the entire process. Jacobo made sure everything went smoothly and that I was well taken care of. James made the financing process easy to understand and handled everything professionally. All three went above and beyond to make my experience at Casey Kia exceptional. I truly appreciate their dedication, patience, and excellent customer service. They are a great team, and I would definitely recommend Casey Kia to my family and friends!

Farhan & Kaitlin was amazing today ! Took care of my situation with my mother’s car and figured out an amazing deal with the new car ! Thank you. Would recommend these two to give you the best experience & hospitality.

We brought in our Kia because of a recall. They fixed it at no charge.

Great experience working with Service Advisor Jackie and getting my kia back on the road!

All the people were great to with beginning to purchase. Kait Fields was awesome in sales along with Joe Miller-Sales Manager.

This is specifically for the service department. I recently had my oil changed in the morning and was left on the side of the road in the afternoon with oil pouring from the bottom of my vehicle. When I called to let them know what was going on the very rude woman who answered the phone simply said you need to bring the car back in. I then explained I was on the side of the road not comfortable to keep driving the car and she told me someone would call me back. 20 minutes later I get a phone call 45 ... Read More

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Google - Oct 17, 2026

This is specifically for the service department. I recently had my oil changed in the morning and was left on the side of the road in the afternoon with oil pouring from the bottom of my vehicle. When I called to let them know what was going on the very rude woman who answered the phone simply said you need to bring the car back in. I then explained I was on the side of the road not comfortable to keep driving the car and she told me someone would call me back. 20 minutes later I get a phone call 45 minutes later a tow truck shows up then I sit for over an hour in the waiting room. At no point did a manager come speak with me express their concern or even tell me what had happened to my car. I have since tried reaching out to the service manager multiple times through phone and email with no response. This has solidified my decision to never work with Casey again!

Charles was excellent. Maintained contact with me through each step of the purchase of my vehicle. He made sure everything was ready to go when I arrived. He made the the purchase of my 2027 Kia Telluride Hybrid easy and convenient. I know who im getting my next car from.

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I purchased my 26 Kia K5 Turbo a year ago and I absolutely love it! Kaitlin was wonderful to work with & has continued to be very helpful as well as everybody else that I've interacted with. I definitely recommend this dealership.

I had been procrastinating buying a new car because I usually dread the car buying experience. Charles proved that it is actually possible to walk into a dealership, get the car you were looking for at the price you expected. No back and forth, no dealer installed options to mark the price up, just the car you wanted at the price you wanted. In and out of the dealership is about an hour. Can't get better than that!

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Absolutely great service, affordable reasonable prices and excellent kind and courteous customer support!💯💯💯 Do your car a favor, Go there!👍🏾

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt ... Read More

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Google - Oct 3, 2026

DO NOT SHOP HERE !! I recently were called by Charles a sales agent two weeks ago saying i wee approved i go in get the car 2 days later he is aggressively calling and texting me while at work asking for a paystub i repeatedly told him i would get but its hard to . I stay in portsmouth dealership is in newport news 3 days after that i resend it 5 times he say he nor jacob sees it in their email so i text it and he says the problem is i did a interview with a bank and said i didnt live alone . But i did so when asked can i hear that call recording and told them more than once i demand it no one had answers . I then proceeded to find out they hit a kill switch on the car for two days straight i cooperated added a credible cosigner also and i were approved but instead of the kia 2022 it was a 2025 malibu which are not reliable cars i then asked for my money back and told them to meet me to get the car or have it turned on i got the run around for 2 extra days until i finally snapped off over the phone and saturday morning im just now getting the check and giving the car back and i went elsewhere . With a way lesser car payment newer model and more trust worthy people . These people are money hungry and janky and were gonna let their car get towed from where i had it at all because they were scared i was going to be able to drive it . Pathetic .

Fast Friendly service!

Gabby and Casey Kia was wonderful! They were informative, respectful and very helpful from the beginning to the end! I would recommend them to anybody. I'm very happy and satisfied with my purchase

Overall, Casey Kia gave me an amazing and informative shopping experience. My salesperson, Gabby, was very knowledgeable and helpful as I made my final decision. I really appreciated her support!

It was a great and smooth experience, my sales person Jorden was amazing, very helpful and friendly, and I’m so very greatful that she was my sales person .

They were very helpful and professional . They assisted me with all my needs , special shout out to Charles and Kaitlynn for helping and walking me through the process and explaining certain things and really special shout out to Charles for being so attentive and understanding my thought process of what I was doing with purchasing a car

My 2nd new car i brought from him great guy enjoyed every moment there thank u

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Very very clean and courteous to my Needs and understanding what I wanted and needed

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Charles was great! He immediately greeted us and walked us through the process of everything. When what we wanted wasn’t working out, he went above and beyond to find us something we loved and got the payment to where we needed it. We appreciate all that he did and he was so kind throughout the entire process. I recommend him for all your car needs!

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Purchased my car from Casey Kia. Haven’t had a bad experience yet.

Loved the experience. Everything went smooth, the staff was very friendly and answered all my questions. They made the experience very pleasurable. I would recommend them if you are looking for a Kia.

Very professional, Helpful very Respectful. Made sure I was happy and comfortable with my purchase It was good doing business Highly recommend.

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Charles has been awesome to work with. Friendly, professional and accommodating to my needs. I would definitely recommend going out to see him if you’re in the market for a vehicle.

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Very informative and answered all questions I had! Also was super quick, was in and out on 20 mins!

Casey Kia has some of the best staff I’ve ever experienced at a dealership. From sales to the service department I have not had any complaints. Highly recommended this dealership if you’re looking for the total package experience. Thank you finance team, Mike, Jackie, Kaitlin, and Clay for the great service thus far.

Pricey, nobody wanted to negotiate or work with me on the pricing kept on trying to charge me for a storage. Very horrible experience here. Especially the mechanic Clayton

Perfect customer service! Made me feel secure in what they could offer and ensured I left with what I wanted.

Kaitlin ( Kait The Great) was AWESOME!!! Thanks for making my trade/new car sale a smooth transition 👌🏾 🙌🏾

I don’t usually have issues with Casey Kia because I always go to the same people. Jermont is the best and the Service team is good too from what I’ve always experienced until today. I had a new person that I went to, his name is pronounced Corey but his name is spelled Quarry. It took 2 hours for a simple oil change, I came 10 minutes before my scheduled appointment. Still took 2 hours. I asked them kindly the first time to check on the status of my vehicle due to having to make it to my kids school by ... Read More

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Google - Sep 8, 2026

I don’t usually have issues with Casey Kia because I always go to the same people. Jermont is the best and the Service team is good too from what I’ve always experienced until today. I had a new person that I went to, his name is pronounced Corey but his name is spelled Quarry. It took 2 hours for a simple oil change, I came 10 minutes before my scheduled appointment. Still took 2 hours. I asked them kindly the first time to check on the status of my vehicle due to having to make it to my kids school by a certain time (it had already been an hour at this point). Quarry replied, “They’re wrapping up. It’s only been an hour and a half.” I said “Ok, it still shouldn’t take that long when I’m one of the first cars here.” He laid back into his chair and got back on the phone. 20 minutes passed. I asked another gentlemen to check my car and he went and brought my car back to me. He tried checking me out but Quarry insisted on him doing my paperwork (just to take even longer) so the gentlemen asked him to hand him my paper so I can get to my kids school. Quarry stood firm on him doing my paperwork as he was still actively having a conversation on the phone. His customer service would be a reason why I absolutely would find a different place to go for service on my vehicle from his disgusting attitude. The only way I’d want to come back is if I never have to deal with him again. He’s horrible.

Charles listened to everything that my wife and I were asking for and he did everything he needed to do to make us happy. In turn we left there with a car sold by him!

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Excellent experience buying a car from Casey Kia. We had Jordan, she was very knowledgeable, patient, and kind. The dealership is also kid friendly, and every one we spoke to was very nice. I highly recommend Casey Kia and Jordan for your car buying needs!

A+++ Charles will do right by you. I wouldn’t go to anyone else. He cares about his clients like family. He the best in Virginia!!

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I rarely leave negative reviews, but unfortunately this is a time that I find it necessary. My wife and I bought our ‘23 Sportage from Casey Kia back in the Spring of 2022. We have had our car for 4 and a half years, and until recently, we experienced no problems with service. However, things changed about a month ago. I took our car up for a state inspection, oil change, and fuel treatment in July. When I drove up (from Chesapeake) everything was good. However, shortly after this service appointment, our car started not accelerating immediately after trying to accelerate, and then ... Read More

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Google - Sep 5, 2026

I rarely leave negative reviews, but unfortunately this is a time that I find it necessary. My wife and I bought our ‘23 Sportage from Casey Kia back in the Spring of 2022. We have had our car for 4 and a half years, and until recently, we experienced no problems with service. However, things changed about a month ago. I took our car up for a state inspection, oil change, and fuel treatment in July. When I drove up (from Chesapeake) everything was good. However, shortly after this service appointment, our car started not accelerating immediately after trying to accelerate, and then after a couple seconds would go. I thought at first it was just a random happening, but the problem got worse until I decided to call. I was told by the person I talked to bring it in asap. I wasn’t able to go that day. A couple days later, I left my house early to make sure I was able to get up there early. When they opened at 7:30, I was first in line. I spoke with Ms. Dennis in the service center about what happened. At first she said that there was nothing they really would be able to do; at this point I asked if there was a manager I could speak with. After they spoke for a time, they told me that they could take a look but it would be a wait. I waited for 4+ hours, at which point I spoke with someone from the service center and rode with him in my vehicle. We drove around for 10-20 minutes in which case he said that he felt the jerking motion I was talking about. I thought this was great news, as my concerns were confirmed. I thought from here things would be worked on and dealt with appropriately. Boy was I wrong. I was told that I would need to leave the car for some time to be looked at. I wasn't able to leave it at that time, and was told that when I am able to, drop it off. That sounded good. A few days later, Tuesday, August 28th, my wife and I dropped the car off. We didn’t hear anything Wednesday, so I called on Thursday to inquire. I was told that someone was now taking a look at my vehicle and they would communicate with me about what’s going on. From that point on, this is where the problems REALLY arise. The communication was inconsistent, my wife and I were having to call or text the service line to TRY to get updates. Based on our Kia App and trip history, the car just sat for several days. Wednesday, 8 days later from the initial drop off, my wife called for an update. We were told they could NOT replicate the problem that the tech had confirmed was an issue and therefore had nothing to fix. We were told we could come get our car. Why did no one call to tell us? How long would our car have sat if my wife had not called? When we picked up our car today, the car did the stutter we’ve been having problems with AT THE LIGHT BESIDE THE DEALERSHIP. In 2 minutes we were able to reproduce the problem they couldn’t in a week? That doesn’t make sense. Also, when we picked up our car, the tech who went to get it for us came back and said it wouldn’t start. Another tech went and helped her; after a few minutes, they pulled it into the service bay. We were informed that we may need a new battery, and that the hybrid system had to be used to basically self jump it. My concern is that because our car was sitting for so long, it had an effect on the battery. So not only did our car not get fixed, we actually got it back in worse condition than it was in before. On top of all this, they informed us that our compressor needed to be replaced and that was going to be $2,600. My problem with that is you had my car for over a week, and can deem nothing wrong with it, other than a compressor problem that is out of warranty. My wife and I have decided that unless it is for our free oil change or state inspection, we will not be returning to Casey Kia. Casey Kia has shown us that once they get you in a car, the care stops there. After that, they are about nickel and diming you every time you come in for free service. They fail to live up to an honorable business model by doing right by the people who trusted in their brand.

Mr. Johnnie and the team did an excellent job supporting us with purchase of our new family car. We visited 3 times and each time he was very knowledgeable and a joy to work with.

Very positive experience. Professional team.

Charles is very professional and pleasant sales agent. Most of my friends and family are repeat customers. My friends and family refer to him as our sales guy. He had educated several of us about the importance of knowing your credit score and knowing your budget. I will always send people to purchase from him.

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I enjoy each time that I have visited the dealership for either a purchase or a service. The employees are very professional.

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I've been buying cars for years. I might even be considered a low budget Gearhead. However, this buying experience ranks among the best. I am very pleased with my salesperson, and would highly recommend Mr. Charles Archer.

Very positive attitude Very knowledgeable Focuses on customer service Treats the customer like they are number one

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Really great very accomadating people. Everyone is so nice and freindly

We purchased our Sportage through Charles at Casey Kia. He made the whole process smooth and easy for us, and has always been quick and helpful in responding to questions we've had since. Will definitely buy through Charles again!

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Extremely Disappointed With Our Experience at Casey Kia We purchased a used vehicle from Casey Kia on June 26, 2026, and unfortunately, what followed has been an extremely frustrating and disappointing experience. The very next morning, we took the vehicle to a Honda dealership for a post-purchase inspection. We were shocked to learn that the passenger-side control arm was broken and almost completely separated, and that one of the rear tires was damaged. This was a vehicle that had a fresh inspection sticker on the window when we purchased it. We contacted Casey Kia and were told to bring the vehicle back ... Read More

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Google - Aug 20, 2026

Extremely Disappointed With Our Experience at Casey Kia We purchased a used vehicle from Casey Kia on June 26, 2026, and unfortunately, what followed has been an extremely frustrating and disappointing experience. The very next morning, we took the vehicle to a Honda dealership for a post-purchase inspection. We were shocked to learn that the passenger-side control arm was broken and almost completely separated, and that one of the rear tires was damaged. This was a vehicle that had a fresh inspection sticker on the window when we purchased it. We contacted Casey Kia and were told to bring the vehicle back two days later to discuss getting the issues addressed. While we waited for the repairs, the vehicle was sitting in the shop, which also meant we were unable to make use of the dealership's 3-day return policy because we didn't have the vehicle in our possession. Once we got the vehicle back, we left the next morning for Michigan. Almost immediately, we noticed a strange noise coming from under the hood and significant vibration when braking at higher speeds. We hadn't noticed the brake issue during our test drive because we were specifically directed where and how to drive the vehicle. After getting home, we had the vehicle inspected again and discovered that both front brakes and rotors needed to be replaced. Then, the morning before we were scheduled to take the vehicle in for the brake repair, the air conditioning stopped working. We were later told that repairing the AC would cost approximately $3,000. Casey Kia agreed to repair the brakes but refused to address the AC. After the brake repair, we picked the vehicle up only to discover that the entire rear end was out of alignment. We had to take it back again to have that issue addressed. We haven't even made our first car payment yet, and we are already dealing with major repairs and ongoing problems—including the unexplained noise under the hood. Spending $28,000 on a vehicle should not mean immediately facing thousands of dollars in repairs and repeatedly having to take the vehicle back for problems that either existed when it was purchased or appeared almost immediately afterward. The entire experience has been incredibly frustrating. We expected to purchase a reliable vehicle from a reputable dealership, not spend the first weeks of ownership dealing with one problem after another. We are extremely unhappy with how this purchase has turned out and with the way these issues have been handled. I strongly encourage anyone considering purchasing a used vehicle from Casey Kia to have it independently inspected BEFORE signing anything and taking delivery.

Went the dealership for a noise I was hearing while driving. Told them it was coming from tire area. They contacted me back saying it was the tire rod & I need an alignment. Price was 1600. As soon I as I left I contacted the department because I was still hearing the noise 30 mins after leaving. They told me to bring the car back & they’ll look at it first thing in the morning. I asked did they test drive after completing the job. They told me yes & also they did multi check inspection. I dropped car off ... Read More

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Google - Aug 14, 2026

Went the dealership for a noise I was hearing while driving. Told them it was coming from tire area. They contacted me back saying it was the tire rod & I need an alignment. Price was 1600. As soon I as I left I contacted the department because I was still hearing the noise 30 mins after leaving. They told me to bring the car back & they’ll look at it first thing in the morning. I asked did they test drive after completing the job. They told me yes & also they did multi check inspection. I dropped car off only to be contacted the next day with them saying I needed new rotors and brake pads. Which would cost me 1200. I questioned on speaking to the manager & also why did they not recognize that problem prior. They took me on a test drive with the the manager of the technicians driving, really nice dude but he drove 1 min across the railroad track doing 20 miles speed & pulled over & said he’ll show me the brake pads & rotors. Remind you this was without taking tires or jacking car up. Soooo why did I just spend 1600 dollars on a tire rod that was supposedly suppose to fix my concern & that was the noise when you would see the rotors way before taking tires off. No grace or care in the world & im the customer! 1600 spent for still not getting my problem fixed.

I had to take my car in twice for the same issue.. The first time, they said they couldn’t hear it. The second, they said it was my front brakes even though I insisted the noise was coming from the back of the car. So they replaced my front brakes for $600. Then, when I picked it up and began to drive out of the lot, the issue was clearly still present. I drove to the service entrance so they could hear it, as I lived 1 hour from the dealership and was moving out of state and didn’t have ... Read More

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Google - Aug 11, 2026

I had to take my car in twice for the same issue.. The first time, they said they couldn’t hear it. The second, they said it was my front brakes even though I insisted the noise was coming from the back of the car. So they replaced my front brakes for $600. Then, when I picked it up and began to drive out of the lot, the issue was clearly still present. I drove to the service entrance so they could hear it, as I lived 1 hour from the dealership and was moving out of state and didn’t have the time to come back a third time. Everyone could hear it inside the garage. I had to wait over an hour and a half for them to decide they couldn’t figure it out and they gave me a loaner car and said they’d replace my back brakes for free. However, that was not the issue. It ended up being a component of the all wheel drive, which was under warranty. The issue took almost one month and three trips with a 2+ hour commute in addition to the time spent waiting at the dealership. The second issue was my CarPlay jack. They quoted me $700+ to replace it, without mentioning it was actually covered under warranty. But then, they lost the piece that kept it functional and attempted to make me pay 50% of it because I was out of the 56k warranty when they finally got around to resolving their mistake. I voiced my stand and they ended up replacing it under warranty because when I initially brought the car in, it was under warranty. They got the job done. But I had to put up a fight to get them to take me seriously and they should have relayed that the CarPlay jack was under warranty instead of giving me an estimate. Not great service, but still better than the other Kia dealerships in the area. Disappointing, considering how much was invested for the vehicle.

First Interaction was very positive and eager to help, he kept that energy all day. Very knowledgeable and helpful. Made the process super easy

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Today was my first time at the new location. I came in for my annual inspection and Quarry told me my car won’t pass because there is water in my headlight. It rained last night so I guess that’s what happened. $700 to replace seems like a lot plus the part won’t be here until Wednesday and today is Thursday so I can’t work for a whole week. So I’m losing out on $1800 for the week! I wasn’t even offered the complimentary car wash that I heard other salesmen offering! I was expecting the new ... Read More

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Google - Jul 30, 2026

Today was my first time at the new location. I came in for my annual inspection and Quarry told me my car won’t pass because there is water in my headlight. It rained last night so I guess that’s what happened. $700 to replace seems like a lot plus the part won’t be here until Wednesday and today is Thursday so I can’t work for a whole week. So I’m losing out on $1800 for the week! I wasn’t even offered the complimentary car wash that I heard other salesmen offering! I was expecting the new location to be more convenient. It’s never taken this long for anything and I’ve had two vehicles serviced only here for the past 8+ years! I’m sooooo disappointed right now and looking to start shopping for a new location to service my vehicle!

Charles was very pleasant and knowledgeable about my vehicle. Would recommend asking for him personally.

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Good customer service plus very professional fast service also glad I came here good experience

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I purchased a certified pre-owned vehicle from Casey Kia, and my experience has been extremely disappointing. The day after I bought the car, I had to put air in the rear right tire. I called the dealership immediately to let them know about the issue. Every couple of days after that, I had to keep refilling the tire because it continued losing air. I scheduled an appointment with the service department to have it checked. I waited for over two hours before going back to the service desk, only to be told that my car had actually been finished for ... Read More

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Google - Jul 7, 2026

I purchased a certified pre-owned vehicle from Casey Kia, and my experience has been extremely disappointing. The day after I bought the car, I had to put air in the rear right tire. I called the dealership immediately to let them know about the issue. Every couple of days after that, I had to keep refilling the tire because it continued losing air. I scheduled an appointment with the service department to have it checked. I waited for over two hours before going back to the service desk, only to be told that my car had actually been finished for over an hour. No one called me or came to let me know it was ready while I sat there waiting. To make matters worse, they told me they couldn't find a leak in the tire and said to just make another appointment when it went low again. For the next couple of months, I continued putting air in the tire every few days until I finally got fed up and scheduled another appointment. This time they found a nail in the tire. However, by then my certified pre-owned warranty had expired, and they told me I had to pay for the repair. I was originally told that any issues found with a certified pre-owned vehicle would be taken care of, but that was not my experience. Based on how this situation was handled, I don't feel their certified pre-owned vehicles are worth buying. Between the poor communication from the service department, the failure to properly diagnose the problem the first time, and being left to pay for a repair that should have been addressed earlier, I would not recommend buying a vehicle from Casey Kia. okay what options did you come up with? Or are you saying that to make it seem like you guys tried to come up with a solution? No one has reach out to me beside having me pay for something that should have already been taken care of before I bought the car.

Charles thank you so much for helping me get approved for a car. The best salesman ever !

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I rarely leave negative reviews, but I feel obligated to share my experience with Casey Kia so other customers can make informed decisions. The customer service has been absolutely terrible. Getting a callback is nearly impossible, and I’ve been given the runaround every single time I’ve tried to get answers. There is little communication, no sense of urgency, and no accountability when customers need help. What makes this even more frustrating is the experience I’ve had with the 2022 Nissan Rogue I purchased from them. Since the day I bought it, this vehicle has been nothing but problem ... Read More

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Google - Jun 15, 2026

I rarely leave negative reviews, but I feel obligated to share my experience with Casey Kia so other customers can make informed decisions. The customer service has been absolutely terrible. Getting a callback is nearly impossible, and I’ve been given the runaround every single time I’ve tried to get answers. There is little communication, no sense of urgency, and no accountability when customers need help. What makes this even more frustrating is the experience I’ve had with the 2022 Nissan Rogue I purchased from them. Since the day I bought it, this vehicle has been nothing but problem after problem. I’ve only had the car for about a year, yet I’ve dealt with repeated issues that have caused stress, inconvenience, and unexpected expenses. Each time I brought concerns to Casey Kia, I was told that whatever was wrong with the vehicle was “not covered under warranty.” It feels as though I was sold a vehicle that was already in terrible condition, only to be left to deal with the consequences on my own. Instead of standing behind the vehicles they sell and helping their customers, I was met with excuses and a lack of support. Buying a car is a major investment, and customers deserve honesty, transparency, and quality service after the sale. Unfortunately, that was not my experience with Casey Kia. Between the poor communication, lack of follow-through, and the ongoing issues with the vehicle I purchased, I cannot recommend this dealership to anyone. I sincerely hope Casey Kia improves the way they treat their customers because no one should have to fight this hard just to receive the service and support they were promised.

Service Department: It really pains me to have to do this as I have been with the company for quite a few years and never had an issue. However, my car went in for service. As it sometimes does the technician finds more that is wrong and makes his suggestions. I agreed to have my right axel replaced as it was torn and after my service was completed my car was making a loud knocking sound and a very strong vibration when driving. Long story short the technician didn’t tighten the bolts all the way. Now I live in ... Read More

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Google - Jun 3, 2026

Service Department: It really pains me to have to do this as I have been with the company for quite a few years and never had an issue. However, my car went in for service. As it sometimes does the technician finds more that is wrong and makes his suggestions. I agreed to have my right axel replaced as it was torn and after my service was completed my car was making a loud knocking sound and a very strong vibration when driving. Long story short the technician didn’t tighten the bolts all the way. Now I live in NC and come get my car serviced when I’m in town. That’s 50mi one way! I normally always have my 3 small children in the car with me. I am deeply disappointed in how the service of my car was taken and that I had to risk driving all the way back down to have it fixed. Had a bolt completely came off the entire situation could have become fatal and I’m not sure anyone acknowledged the severity of that. They can replace a car. You can’t replace my children or myself.

Charles was wonderful to us! Never once made me feel pressured to buy a vehicle. Very knowledgeable and helpful every step of the way!

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Charles was a great salesmen, very knowledgeable and very respectful. He wasn’t pushy and allowed us plenty of time to make an educated decision on the vehicle we wanted. He also helped make sure the payments were right but trying to make sure he could discount where he could.

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The service representative Marcus along with the technicians he had working on my vehicle. He didn’t provide clear information, never called back after saying he would, and totally giving me the hardest time which made me remember why I haven’t been back to get anything serviced. They literally let mr drive off with no sticker on my vehicle

Best experience I’ve had in my years of purchasing vehicles. Smooth, fast and easy is the simplest I can put it.

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My husband and I had an outstanding experience at Casey Kia. Charles was knowledgeable, patient, and had everything ready when we arrived. He took the time to answer our questions, made sure we understood the process, and truly made it an enjoyable experience! I highly recommend Charles and Casey Kia!

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Charles made me feel welcome and treated me like a friend and not a customer. I will definitely come back and see him if I need another vehicle.

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Smooth and fast service. I would purchase from Casey and Charles in the future. Happy Customer!

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I worked with a sales woman named Jordan who was very helpful and friendly. However, I waited 1 hour to speak with her Sales Mananger Nick Schmierer for an appraisal when i had a 1:15pm appointment. Jordan reached out multiple times over the intercom for Nick and there were other Sales Managers as well who could have helped but no one never did. Nick finally came and didn’t say one single word to me, apologize for the 1 hour i waited or anything. Never said one word to me the whole time i was there. Nick then took my car for ... Read More

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Google - May 19, 2026

I worked with a sales woman named Jordan who was very helpful and friendly. However, I waited 1 hour to speak with her Sales Mananger Nick Schmierer for an appraisal when i had a 1:15pm appointment. Jordan reached out multiple times over the intercom for Nick and there were other Sales Managers as well who could have helped but no one never did. Nick finally came and didn’t say one single word to me, apologize for the 1 hour i waited or anything. Never said one word to me the whole time i was there. Nick then took my car for a test drive and pulled the Carfax afterwards and refused to offer anything (which is fine) for my vehicle because of a Carfax line from 2018 claiming water damage which is not present or an issue as i believe it was fixed prior to me buying in 2023. when i took it to other dealerships, i was told he should have at least offered something even if it was a low ball offer. It was also misleading on the Carfax as it said Biohazard but listed “water damage” which is two different things. Nick did not take the time to dig into the situation as other dealerships did and inspected my vehicle for the damage listed on the Carfax and found nothing wrong. I would not recommend trying to trade in a car at this dealership as you’ll have to deal with management but i would recommend buying from them as the Sales associates were nice to work with and friendly.

Amazing dealership, very nice helpful people who are willing to help you in whatever way they can!!

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WOW! This guy is absolutely wonderful—very helpful and respectful. He handled the entire process very quickly, answering all my questions. Thank you so much, Charles Archer!

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This is my 2nd car I purchased with Charles and the process was quick and easy. If you need someone to make it happen then you need to go see Charles.

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Charles Archer was our sales person at the Kia dealership in Newport News, Virginia.We have usually found the experience of buying a new car a difficult and a stressful experience, but Charles made it much more pleasant and simple. He was very thorough and skillful in explaining not only the features of the vehicle but the steps in the purchasing process. It was clear to us that he is a kind and genuine person, can you kind of and we very much appreciate how he put our welfare ahead of making a sale.

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