Staff
Sales
Charles Archer
Sales Consultant
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Aiden Brenner
Salesperson
Jermont Davis
Salesperson
Breanna Salvatore
Salesperson
Victoria Guidi
Product Knowledge Specislist
Gaby Tohme
Salesperson
Management
Roberto A. Dial
General Manager
Jacob Martinez F.
Sales Manager
Nick Schmierer
Sales Manager
Patrick Owens
Sales Manager
Joseph Miller
Sales Manager
Finance
James Barnes
Finance Director
Service
Ed Colton
Service and Parts Director
Marcus Stacks
Service Advisor
Clayton Warford
Service Advisor
Quarry Wilson
Service Advisor
Jacqueline Dennis
Appointment Coordinator
Cheryl Moody
Appointment Coordinator
Administration
Katelyn Newsome
Marketing Team
Parts
Derek Delagarza
Parts Supervisor
Charles Archer
Sales Consultant
Jun 03, 2025
I was extremely impressed with my service.
I was extremely impressed with my service. Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you Charlie
May 19, 2025
Charles gets 5 Stars from us!
Charles gets 5 Stars from us! He provided a truly exceptional car buying experience! From the moment we walked in, he made us feel comfortable with his funny, down-to-earth personality. He wasn’t pushy at all, which we really appreciated. Instead, he took the time to listen to what we actually needed and helped guide us without ever making us feel pressured. You could tell he genuinely cared about customer service and not just making a sale. He was relatable, patient, and made the entire process smooth and even enjoyable. We walked away with a great deal on our Ram and felt confident we made the right choice. If you're looking for someone who’s honest, hilarious, and truly helpful. Charles is your guy. Can’t recommend him enough!
May 17, 2025
I had the easiest and fastest car buying experience of my
I had the easiest and fastest car buying experience of my life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, without hesitation. I will be purchasing my daughter’s first car with him in the next 2 years. If you see this (Charles) thanks again.
May 10, 2025
Charles gave me a great Customer service he was very
Charles gave me a great Customer service he was very knowledgeable and professional the best sales experience I ever had I will refer him to all I am still "Smiling Thank You! 😊💕
May 10, 2025
He gave me the best customer service I ever had I will
He gave me the best customer service I ever had I will recommend all my friends to him! I am still smiling ☺️ Thank You 💕
Roberto A. Dial
General Manager
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 22, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
James Barnes
Finance Director
May 04, 2025
Mr. Archer is Amazing!! He is a man who is working for
Mr. Archer is Amazing!! He is a man who is working for the Kingdom of God. I am so grateful that God led us here. He went above and beyond to help my family find the right truck that fit our needs!! Again, thank you for all your hard work and great service. We will never forget you!!
Apr 14, 2025
Charles made the whole car-buying experience so smooth.
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him.
Mar 02, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Feb 12, 2025
I have been dealing with Casey Kia for about 11 years, My
I have been dealing with Casey Kia for about 11 years, My Salesman Charles Archer has always taken care of my needs.
Jacob Martinez F.
Sales Manager
Jun 02, 2025
Easy process Great deal I would recommend Charles A.
Easy process Great deal I would recommend Charles A., Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well
May 17, 2025
I had the easiest and fastest car buying experience of my
I had the easiest and fastest car buying experience of my life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, without hesitation. I will be purchasing my daughter’s first car with him in the next 2 years. If you see this (Charles) thanks again.
Apr 14, 2025
Charles made the whole car-buying experience so smooth.
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him.
Apr 05, 2025
I am very pleased with Casey dealership.
I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too.
Mar 11, 2025
I had a great experience.
I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with.
Johnnie Jordan Jr.
Sales Consultant
May 17, 2025
Mr Jonny is AMAZING!
Mr Jonny is AMAZING!!!!!! He and Mr Nick were amazing!!. I appreciate their honesty and patience!!! Really words cannot express the gratitude that I have for both of these gentlemen. If you are looking to purchase a car, and you don’t want the “typical car salesman”, I suggest coming here to Kia. They did not rush us, and treated us like people. My husband and I are more than happy with our purchase. We have a 2018 Mustang. These two were the best car salesman I believe i have ever hadddddd!!! Hands down! Please go see Mr. Johnny and Nick at Casey Kia in Newport News, Virginia!!
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Oct 06, 2024
I have purchased two vehicles from this dealership, and
I have purchased two vehicles from this dealership, and has loved the experience each time. Charles Archer was such a huge help in my most recent purchase!
Aug 31, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Apr 26, 2023
Casey Kia team was attentive to all our needs.
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!!
Kaitlin Fields
Sales Consultant
Mar 02, 2025
Drove 90 minutes to find out car was not even there and
Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going there if the deal would not be reached. Especially since I didn’t not want to put extra miles on current ride and waste a night after working a 10 hrs shift driving only for a deal not to be made. I was assured car was there and deal was reached but it was not and that was not cool. Horrible, horrible experience. Unprofessional sales team as sales rep was working 3 deals and 3 different desks and just all over the place. I went with a dealer out of state and got better service over the phone and documents were sent to me to fill out and send back. Do better.
Sep 16, 2024
Everyone was very friendly!
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me!
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Nov 27, 2023
Down to earth, knowledgeable, understanding, and
Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 06, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Nick Schmierer
Sales Manager
Jun 02, 2025
Easy process Great deal I would recommend Charles A.
Easy process Great deal I would recommend Charles A., Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well
May 19, 2025
Charles gets 5 Stars from us!
Charles gets 5 Stars from us! He provided a truly exceptional car buying experience! From the moment we walked in, he made us feel comfortable with his funny, down-to-earth personality. He wasn’t pushy at all, which we really appreciated. Instead, he took the time to listen to what we actually needed and helped guide us without ever making us feel pressured. You could tell he genuinely cared about customer service and not just making a sale. He was relatable, patient, and made the entire process smooth and even enjoyable. We walked away with a great deal on our Ram and felt confident we made the right choice. If you're looking for someone who’s honest, hilarious, and truly helpful. Charles is your guy. Can’t recommend him enough!
May 17, 2025
I had the easiest and fastest car buying experience of my
I had the easiest and fastest car buying experience of my life. Upon arrival I was greeted by Charles. His demeanor and personality are top notch. He answered all my questions and concerns that I had, without hesitation. I will be purchasing my daughter’s first car with him in the next 2 years. If you see this (Charles) thanks again.
May 05, 2025
I really appreciate this dealership!
I really appreciate this dealership!! I came in and left with car I wanted !! I’m really grateful for everyone who helped me. I will definitely recommend and refer to my family and friends !
Jan 08, 2025
I had a wonderful experience with Mr.
I had a wonderful experience with Mr. Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially expected! He worked diligently and helped me to keep a positive attitude throughout my experience. I can in and met a salesperson and left with a friend. My family and I thank you Mr. Charles for helping us to attain a reliable, technologically up to date vehicle with a great warranty that we absolutely love.
Aiden Brenner
Salesperson
Jun 03, 2025
I was extremely impressed with my service.
I was extremely impressed with my service. Charles is the Man!! He put no pressure on me at all. He talked me man to man, and worked with me. I have the best car I have ever owned. Thank you Charlie
Mar 02, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Feb 21, 2025
Aiden is awesome.
Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back program. I saw my salesman from a previous car sale 3 years ago and he actually was promoted to another position. He intorduced me to Aiden and 2 weeks later, I have a 2023 Kia Forte!!! Aiden made sure to keep in touch with me to make sure everything went through smoothly. He took excellent care of me and make sure that I got what I needed and didn't make me feel stressed through the whole process. I met with Nick and all went well. If I am in the market for a car, I will DEFINITELY make sure to go see my friend, Aiden!! Thank you Aiden!!!
Katelyn Newsome
Marketing Team
Apr 14, 2025
Charles made the whole car-buying experience so smooth.
Charles made the whole car-buying experience so smooth. I appreciate that he listened to what I was looking for, asked great questions, and ensured I was comfortable with the decisions I made. He went above and beyond for me and I highly recommend him.
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Patrick Owens
Sales Manager
Apr 05, 2025
I am very pleased with Casey dealership.
I am very pleased with Casey dealership. This was the best experience that I have ever had buying a vehicle. Charles was very professional, polite and funny too.
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Nov 30, 2024
Purchased my second vehicle from Mr.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
Marcus Stacks
Service Advisor
Jun 02, 2025
Zero stars.
Zero stars. No choice to give it one star so this review would get published. Have brought my car in 4 times for repairs for the same issue. Have had this vehicle for less than a year and it has been in the repair shop more than it has been driven. This vehicle is not safe to drive and the repair shop keeps it for at least 2 weeks at a time if not longer. If that isn't bad enough, each time I drop it off for the same issue, the repair service threatens that I will have to pay for repairs that they never fixed.
Feb 26, 2025
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. We were ready to wait, and brought things to do to occupy our time.. When I asked when it would be ready Marcus told us that they probably would not get to look at it until the end of day or tomorrow. I told him I did not understand since we had made this appointment and expected the car to be looked at in a reasonable amount of time. He said there was nothing he could do, they were short technicians and there were again, cars in front of us. I tried to understand why we had an appointment if ultimately it made little or no difference. He said something like that is when you could drop the car off. I asked about a loaner car, because if we chose to leave it we had no way home. I also told him I recently had a stroke so I cannot drive, so bringing a second car was not an option. Marcus told us he was not authorized to give us a loaner car. At that point we had decided that this was the last time we would deal with them. I went out front to see if I could get the manager's name and contact info. The lady at the desk seemed very tentative and said she was not allowed to give out that info. To which I responded, I bought my car here and am not able to speak to the manager? I did end up leaving my name and phone number, however, more than 24 hours later I haven't heard anything. Which ultimately is fine because under no circumstances would we be going back. If you live in the Carrollton / Smithfield area I would HIGHLY recommend Travis Auto Services. They are honest, prompt, and their prices are very reasonable. They will be getting our brake job, all future oil changes and state inspections, because honestly, they are NOT free at Casey Kia! If you don't pay cash you will pay with time. This is the first time in 72 years that I have made a public complaint like this. Also, I in no way was rude nor inappropriate.
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jermont Davis
Salesperson
Apr 17, 2025
Jermont Davis is amazing.
Jermont Davis is amazing. I will buy from him again when I purchase my next vehicle.
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Derek Delagarza
Parts Supervisor
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Breanna Salvatore
Salesperson
Jun 02, 2025
Easy process Great deal I would recommend Charles A.
Easy process Great deal I would recommend Charles A., Jermont D., or Breanna Business office is easy and Nick the sales manager works with you well
Clayton Warford
Service Advisor
May 05, 2025
Had my second service appointment with Casey Kia today.
Had my second service appointment with Casey Kia today. I really wanted to share here that Clayton was excellent. He was attentive and answered additional questions/requests I had.
Quarry Wilson
Service Advisor
Jun 04, 2025
I am very disappointed by the service this time and I've
I am very disappointed by the service this time and I've been customer of Casey Kia service for 10 years. I bought the car to repair the A/C after I explained the problem and that it happen after 20/30 min run on the road. They kept the car for a whole day, and they returned without finding any problem, but $400 bill for nothing. So, I took it to the road, until the problem came back and took it to service showing the problem. They asked me to bring it back in a couple of days, a Thursday, with the promise to call me back, the evening or next day, which neither happen, so I called on Saturday without an answer. I asked if I can get a courtesy car, and I was denied because they have to call the insurance, and they didn't have any. I was the whole weekend without a car. On Monday, I went in person at midday (no call yet) to tell me that I have to bring it back with the issue, because they cannot reproduce the problem. Next day, I did the same, driving for some time and then take it to the shop. Finally they call me back to tell me the repair will be $2600 and the insurance only pays $900, which I cannot afford, mostly because I am still paying for it (sure, an used car bought from Casey Kia, who was the one who suggested me to buy the insurance which "cover" the A/C). Since I cannot afford that expense, I took it back, naturally, paying $400 more for the diagnose (the one not got it the first time). So, I spend $700 and nothing came from it. It is not that the mechanics should not be pay by their time, but paying twice when the problem was declared twice. And it is a car I bought 6 months ago. I cannot blame the personal if they don't have the power to take some decisions... I think the advisor was legal, but he should consider that I paid twice for just being diagnose, the time I lost and the inconvenience of not being informed and kept without a car for 5 days. So, TODAY, I cannot recomend the Service Center, when before I always being happy.
