Staff
Sales
Charles Archer
Sales Consultant
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Orlando Vincent
Sales Consultant
Jermont Davis
Salesperson
Jaclyn Mowen
Salesperson
Aiden Brenner
Salesperson
Matthew Tomlinson
Salesperson
Management
Roberto A. Dial
General Manager
Jacob Martinez F.
Sales Manager
Nick Schmierer
Sales Manager
Finance
James Barnes
Finance Director
Service
Christina Allen
Service Advisor
Ed Colton
Service and Parts Director
Jacob Bishop
Service Advisor
Jacqueline Dennis
Appointment Coordinator
Cheryl Moody
Appointment Coordinator
Marcus Stacks
Service Advisor
Clayton Warford
Service Advisor
Parts
Derek Delagarza
Parts Supervisor
Administration
Katelyn Newsome
Marketing Team
Charles Archer
Sales Consultant
Aug 24, 2024
Charles Archer is the best salesperson our family has
Charles Archer is the best salesperson our family has ever worked with. The whole demeanor and professionalism at this dealership is top tier. Would certainly recommend to all my friends and family.
Aug 23, 2024
Charles always makes sure we are satisfied we have
Charles always makes sure we are satisfied we have bought three cars from him and gets us in and out he has a very personable attitude and makes you feel welcome thanks again Charles I’ll be back
Aug 14, 2024
All I can say is SIMPLY AMAZING.
All I can say is SIMPLY AMAZING. I was very hesitant about this whole car buying ordeal but Mr. Charles made it very painless. He heard exactly what I wanted and did everything he could to help me. I can not thank him enough for putting in the work to get me EXACTLY what I wanted rather than just selling me something to get me off the lot.
Aug 06, 2024
Working with Mr.
Working with Mr. Archer was one of the most stress and pressure-free auto buying experiences we’ve had. His knowledge of the vehicles was excellent, making it very easy to narrow our choices and make a quick decision on the perfect vehicle for us. His professionalism and no-nonsense assistance is clearly what Casey KIA cultivates, and it’s what will bring us back should we need another car.
Aug 06, 2024
Charles made sure I got exactly what I wanted.
Charles made sure I got exactly what I wanted. He made the process smooth and uncomplicated. He was very professional and listened to any concerns I had. He is very knowledgeable and I would recommend him to anyone buying a car from Casey Kia. Thank you Charles
Roberto A. Dial
General Manager
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 22, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
James Barnes
Finance Director
Aug 14, 2024
All I can say is SIMPLY AMAZING.
All I can say is SIMPLY AMAZING. I was very hesitant about this whole car buying ordeal but Mr. Charles made it very painless. He heard exactly what I wanted and did everything he could to help me. I can not thank him enough for putting in the work to get me EXACTLY what I wanted rather than just selling me something to get me off the lot.
Aug 06, 2024
Working with Mr.
Working with Mr. Archer was one of the most stress and pressure-free auto buying experiences we’ve had. His knowledge of the vehicles was excellent, making it very easy to narrow our choices and make a quick decision on the perfect vehicle for us. His professionalism and no-nonsense assistance is clearly what Casey KIA cultivates, and it’s what will bring us back should we need another car.
Jul 21, 2024
Charles was the absolute best!
Charles was the absolute best! He was super honest the whole time & made it happen! My family really appreciate all his hard work to make this happened for us! Thank you soo much!
Jun 01, 2024
Great service, very informative, was able to provide me
Great service, very informative, was able to provide me with everything I was looking for plus more. Offered a great deal with a better rate. Made me feel comfortable about buying the car when I was not in the market for one but needed it.
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Jacob Martinez F.
Sales Manager
Jul 30, 2024
Top notch service as always, extremely helpful and
Top notch service as always, extremely helpful and understanding when purchasing two vehicles in two days from them.
Jul 27, 2024
Charles Archer was an excellent salesman!
Charles Archer was an excellent salesman! He really helped me find my first car and it was perfect for me! I really appreciate all his help and effort he did!
Jan 14, 2024
Mr. Charles Archer was highly professional, knowledgeable
Mr. Charles Archer was highly professional, knowledgeable and transparent during my visit - making the grueling car purchasing experience pleasant and enjoyable
Dec 27, 2023
Car number 6 from Charles Archer and Casey Kia.
Car number 6 from Charles Archer and Casey Kia. They make the process painless and simple. Charles Archer understands his customers like know other. He has made all 6 vehicle purchases a breeze. Highly recommend you seek him out.
Nov 19, 2023
My wife and I have had numerous experiences with new car
My wife and I have had numerous experiences with new car deliveries with Mercedes, KIA, Chrysler and Nissan, but without any hesitation we can say, Jacob was the most personable, knowledgeable, professional and was a very attentive representative for Casey KIA. Jacob's attention to detail made our 4 and half hour process run smoothly and answered all questions to our full satisfaction. We would like to point out that James (finance department) was detailed in his explanations regarding all contracts and warranties provided by or offered by KIA. We would totally recommend Jacob and Casey KIA employees to anyone reading this review or if asked.
Johnnie Jordan Jr.
Sales Consultant
Aug 31, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Apr 26, 2023
Casey Kia team was attentive to all our needs.
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!!
Apr 26, 2023
Very professional and pleasant sales team.
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff.
Feb 25, 2023
Had a good sales person jonnie& his sales person helper
Had a good sales person jonnie& his sales person helper gave me agood deal got out in good time took his time to get me the best deal
Feb 08, 2023
Dealing with Johnnie Jordan was wonderful.
Dealing with Johnnie Jordan was wonderful. He is extremely helpful and doesn’t “sell” to you. He just wants to help. I recommend him to everyone
Kaitlin Fields
Sales Consultant
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Nov 27, 2023
Down to earth, knowledgeable, understanding, and
Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Nov 03, 2022
Very great customer service.
Very great customer service. Very educated financial adviser (able to teach me something about finances I didn't already know).
Nov 02, 2022
Perks with the vehicle are great got a great deal for the
Perks with the vehicle are great got a great deal for the vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day with check in hand, tags and titles would be completed but it was not. So we arrive at 12:30am & we didn’t leave until 2pm, once the admin completed the tags and title paperwork. Lastly, I didn’t think the approach of trying to sell me a higher protection on my vehicle after I handed the check over to complete my payment was inappropriate. I did receive a dependable vehicle and I appreciate Casey Kia providing this for me. However, the information stated above left me with an unpleasant experience hospitality wise.
Christina Allen
Service Advisor
Aug 01, 2023
These words courteous, communicated, and efficient.
These words courteous, communicated, and efficient. They also showed me the patio area to relax in.
Jul 27, 2023
Very responsive to customer needs.
Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates.
Apr 01, 2023
I choose to have Casey Kia handle all my recalls.
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!!
Mar 16, 2023
Very poor customer service.
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership.
Jan 02, 2023
Overall the customer service is great.
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department....
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 06, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Orlando Vincent
Sales Consultant
Nov 22, 2022
Jacob was polite, friendly, and did everything he could
Jacob was polite, friendly, and did everything he could to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions.
Jan 08, 2021
Customer service was excellent at the Dealorship. All...
Customer service was excellent at the Dealorship. All of the employees were very friendly , knowledgeable and helpful I will recommend this Dealorship in the future to friends and colleagues
Dec 12, 2020
Amazing dealership everybody is friendly and efficient...
Amazing dealership everybody is friendly and efficient was able to get a brand new car in only a matter of minutes if I had to choose any dealership it would be this one
Sep 02, 2020
Mr. Archer provided great assistance as we closed the...
Mr. Archer provided great assistance as we closed the deal on the purchase of a quality used Optima for my daughter in college. Also helped provide clarity with the process of securing an additional key needed for the car.
Jan 23, 2020
Awesome, Awesome,Awesome. Thanks for everything you and...
Awesome, Awesome,Awesome. Thanks for everything you and the staff at Casey. That’s why I keep coming back . Please keep up the good work, I’m sure I will be back.
Jermont Davis
Salesperson
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Derek Delagarza
Parts Supervisor
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Jaclyn Mowen
Salesperson
Sep 10, 2024
Jaclyn, thank you so much for allowing us to pick what we
Jaclyn, thank you so much for allowing us to pick what we wanted and helping us thru the process. Thank you for never overstepping our decision and providing us with what we asked for. You are an amazing salewoman, and you took our value into consideration. You are the only reason we came back, but you respected our space in figuring out if we wanted to go with you. While everyone else was trying to pressure us into saying yes on day one. Thank you for being awesome, and thank you for making my time at that dealership less painful than it needed. My wife loves her new car and I'm happy you were able to find her the car with all the bells and whistle she wanted. We look forward to our next purchase in the future!
Katelyn Newsome
Marketing Team
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Nick Schmierer
Sales Manager
Jul 30, 2024
Top notch service as always, extremely helpful and
Top notch service as always, extremely helpful and understanding when purchasing two vehicles in two days from them.
