Staff
Sales
Charles Archer
Sales Consultant
Jacob Martinez
Sales and leasing Consultant
Aaron McGiffin
Sales Manager
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Orlando Vincent
Sales Consultant
David Alvarez
Sales Consultant
Management
Roberto A. Dial
General Manager
James Barnes
Finance Director
Albert “AJ” Jackson
Sales Manager
Hugh Mitchener
Sales Manager
Ed Colton
Service and Parts Director
Service
Christina Allen
Service Advisor
Charles Archer
Sales Consultant
Sep 23, 2023
Jacob was knowledgeable and friendly throughout the whole
Jacob was knowledgeable and friendly throughout the whole process! We already knew what we wanted when we got there and he walked us through all our questions and concerns. We appreciate his prompt responses and being able to talk via text since we are about an hour away from the dealership. Thanks Jacob for our new Kia Sedona!
Sep 20, 2023
Charles is an excellent sales representative and I would
Charles is an excellent sales representative and I would recommend him to anyone! He was honest and made sure we understood each document that we were signing! When we left we felt that we made the right decision! Thanks ❤️🙏🏾✝️
Sep 15, 2023
He helped me through Gods Will.
He helped me through Gods Will. Such an Amazing Faithful Spirit! Glad I came here
Sep 12, 2023
We had a great experience working with Charles.
We had a great experience working with Charles. He was very knowledgeable and helpful. We bought this car for our daughter and he was able to help us select a safe, stylish, yet affordable vehicle. Thanks Charles!!!
Sep 08, 2023
Charles delivered exceptional customer service with the
Charles delivered exceptional customer service with the purchase of the BMW. He was patient, personable, confident, and most importantly honest. 5 stars across the board!
Roberto A. Dial
General Manager
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 21, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
James Barnes
Finance Director
Aug 22, 2023
Charles was professional and very helpful with our car
Charles was professional and very helpful with our car purchase! Highly recommend visiting him for your next car purchase.
Aug 05, 2023
Charles listened and understood exactly where I was
Charles listened and understood exactly where I was coming from, so that led me to buying an amazing car. He was so helpful, and I’ll recommend him to anyone looking for a car. As a first time owner, he made the process extremely seamless and painless. Though I was quite nervous, he eased those worries quickly. If you need a car, Charles is the guy!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
May 31, 2023
My whole overall experience was wonderful and Charles
My whole overall experience was wonderful and Charles Archer was simply amazing and very informative. Making major purchases can sometimes be overwhelming, but he was very understanding, patient and thorough. I appreciate all of your help…Thank you!
Apr 26, 2023
Very professional and pleasant sales team.
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff.
Jacob Martinez
Sales and leasing Consultant
Sep 23, 2023
Jacob was knowledgeable and friendly throughout the whole
Jacob was knowledgeable and friendly throughout the whole process! We already knew what we wanted when we got there and he walked us through all our questions and concerns. We appreciate his prompt responses and being able to talk via text since we are about an hour away from the dealership. Thanks Jacob for our new Kia Sedona!
Sep 21, 2023
Jacob Martinez was amazing and very professional!
Jacob Martinez was amazing and very professional! I'm so thankful for the great experience.
Jun 08, 2023
Jacob made buying my car very simple and stress free.
Jacob made buying my car very simple and stress free. I had a previous negative experience at a different dealership, and was hesitant to even go through the buying process again, but he took my anxiety in stride and made sure I was comfortable and informed through the entire process. I would absolutely recommend him to anyone looking to make a purchase!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
May 12, 2023
Jacob was very professional and detailed when showing us
Jacob was very professional and detailed when showing us the cars. He was the best car salesman we’ve had and can’t thank him enough. 10/10 recommended
Aaron McGiffin
Sales Manager
Jun 30, 2023
Excellent customer service.
Excellent customer service. Knowledgeable and experienced. Understood my needs and budget. Thank you very much!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
Dec 02, 2022
It was a painless and seamless visit and transaction.
It was a painless and seamless visit and transaction. Questions were answered and the process was transparent.
Nov 30, 2022
He was outstanding and professional.
He was outstanding and professional. Really took the time to show me everything about the car I purchased. I would hunky recommend him
Oct 04, 2022
A wonderful experience with Jacob M.
A wonderful experience with Jacob M. Our salesman!! Car was represented accurately and good trade!
Johnnie Jordan Jr.
Sales Consultant
Aug 30, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Apr 26, 2023
Very professional and pleasant sales team.
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff.
Apr 26, 2023
Casey Kia team was attentive to all our needs.
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!!
Feb 24, 2023
Had a good sales person jonnie& his sales person helper
Had a good sales person jonnie& his sales person helper gave me agood deal got out in good time took his time to get me the best deal
Feb 08, 2023
Dealing with Johnnie Jordan was wonderful.
Dealing with Johnnie Jordan was wonderful. He is extremely helpful and doesn’t “sell” to you. He just wants to help. I recommend him to everyone
Kaitlin Fields
Sales Consultant
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Nov 03, 2022
Very great customer service.
Very great customer service. Very educated financial adviser (able to teach me something about finances I didn't already know).
Nov 02, 2022
Perks with the vehicle are great got a great deal for the
Perks with the vehicle are great got a great deal for the vehicle I wanted. My only concern is the paperwork process could have been handled better. I was informed the day prior when I arrived the next day with check in hand, tags and titles would be completed but it was not. So we arrive at 12:30am & we didn’t leave until 2pm, once the admin completed the tags and title paperwork. Lastly, I didn’t think the approach of trying to sell me a higher protection on my vehicle after I handed the check over to complete my payment was inappropriate. I did receive a dependable vehicle and I appreciate Casey Kia providing this for me. However, the information stated above left me with an unpleasant experience hospitality wise.
Jun 13, 2022
“Kate” approached me with her bubbling personality.
“Kate” approached me with her bubbling personality. She had a big smile, and looked me directly in the eyes, “ How are you today?” I knew she would give me the attention I needed . Within a few moments we were looking at vehicles that I wanted to see. Not what they wanted me to buy. All said and done I purchased 2 vehicles that day. Kate was professional in every way. Staying over an hour past closing to make sure I was getting all I wanted. The entire group is friendly and welcoming without being pushy. I will return when I’m ready to trade. Kate is an asset to Casey. Don’t let her go. The headhunters will be waiting. Well done Kate. Keep your smile . Us customers need that.
Jun 11, 2022
We had an excellent experience purchasing our vehicle.
We had an excellent experience purchasing our vehicle. Charles made it simple and got us what we wanted.
Albert “AJ” Jackson
Sales Manager
Sep 23, 2023
Jacob was knowledgeable and friendly throughout the whole
Jacob was knowledgeable and friendly throughout the whole process! We already knew what we wanted when we got there and he walked us through all our questions and concerns. We appreciate his prompt responses and being able to talk via text since we are about an hour away from the dealership. Thanks Jacob for our new Kia Sedona!
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
Aug 05, 2023
He was honest, fair and straight forward!
He was honest, fair and straight forward! GREAT SERVICE! If you’re looking for a car this is the guy to go to!
Jul 06, 2023
I had such an easy and pleasant experience.
I had such an easy and pleasant experience. I felt like Mr. Archer truly had my best interest at heart- he was honest and straightforward. I would definitely go to him/Casey for my next vehicle.
Jun 30, 2023
Very helpful getting me in a car worked quick and
Very helpful getting me in a car worked quick and efficient. Got me in a car the same day I went in.
Christina Allen
Service Advisor
Aug 01, 2023
These words courteous, communicated, and efficient.
These words courteous, communicated, and efficient. They also showed me the patio area to relax in.
Jul 27, 2023
Very responsive to customer needs.
Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates.
Apr 01, 2023
I choose to have Casey Kia handle all my recalls.
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!!
Mar 16, 2023
Very poor customer service.
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership.
Jan 02, 2023
Overall the customer service is great.
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department....
Hugh Mitchener
Sales Manager
Aug 22, 2023
Charles was professional and very helpful with our car
Charles was professional and very helpful with our car purchase! Highly recommend visiting him for your next car purchase.
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 21, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Mar 15, 2023
I haad been looking to trade my car in for months, but
I haad been looking to trade my car in for months, but kept getting defeated with awful pushy salesmen. Charles was honest and attentive from the second I walked into Casey Kia to the moment I drove off in my brand new Sportage. He did not try to put me in a position I was uncomfortable with, did not try to up-sell me on another model, and worked financial magic (along with Hugh) to get me where I wanted to be (as well as a few shared snacks 😄). Very happy with my decision to go with Charles and Casey Kia.
Nov 28, 2022
Great customer service from beginning to end.
Great customer service from beginning to end. Will tell you like it is. Awesome Job
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 05, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Orlando Vincent
Sales Consultant
Nov 22, 2022
Jacob was polite, friendly, and did everything he could
Jacob was polite, friendly, and did everything he could to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions.
Jan 08, 2021
Customer service was excellent at the Dealorship. All...
Customer service was excellent at the Dealorship. All of the employees were very friendly , knowledgeable and helpful I will recommend this Dealorship in the future to friends and colleagues
Dec 12, 2020
Amazing dealership everybody is friendly and efficient...
Amazing dealership everybody is friendly and efficient was able to get a brand new car in only a matter of minutes if I had to choose any dealership it would be this one
Sep 02, 2020
Mr. Archer provided great assistance as we closed the...
Mr. Archer provided great assistance as we closed the deal on the purchase of a quality used Optima for my daughter in college. Also helped provide clarity with the process of securing an additional key needed for the car.
Jan 23, 2020
Awesome, Awesome,Awesome. Thanks for everything you and...
Awesome, Awesome,Awesome. Thanks for everything you and the staff at Casey. That’s why I keep coming back . Please keep up the good work, I’m sure I will be back.
David Alvarez
Sales Consultant
Mar 13, 2023
This dealership is the best that I ever dealt with.
This dealership is the best that I ever dealt with. David Alvarez went out of his way to make sure that I got everything I wanted. He never pressured me into anything. He gave all the information and let me decide, never once called me about anything. Best car experience I’ve ever had thanks to David. If anything is in market for a Kia from Casey, I highly recommend David Alvarez as your consultant.
