Staff
Sales
Charles Archer
Sales Consultant
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Orlando Vincent
Sales Consultant
Jermont Davis
Salesperson
Aiden Brenner
Salesperson
Jennifer Bryant
Salesperson
James Shea
Salesperson
Management
Roberto A. Dial
General Manager
Jacob Martinez F.
Sales Manager
Nick Schmierer
Sales Manager
Patrick Owens
Sales Manager
Joseph Miller
Sales Manager
Finance
James Barnes
Finance Director
Service
Christina Allen
Service Advisor
Ed Colton
Service and Parts Director
Marcus Stacks
Service Advisor
Jacob Bishop
Service Advisor
Jacqueline Dennis
Appointment Coordinator
Cheryl Moody
Appointment Coordinator
Clayton Warford
Service Advisor
Quarry Wilson
Service Advisor
Administration
Katelyn Newsome
Marketing Team
Parts
Derek Delagarza
Parts Supervisor
Charles Archer
Sales Consultant
Dec 10, 2024
A very enjoyable experience.
A very enjoyable experience. No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos!
Dec 09, 2024
We arrived to Casey Kia without any appointment and was
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the Casey Kia team!
Dec 09, 2024
Charles respected our needs and time.
Charles respected our needs and time. He was helpful and nonjudgmental. We are grateful for his experience and professionalism, and that he cared about our entire family’s wishes.
Dec 03, 2024
I initially visited the Used Car Casey Dealership in
I initially visited the Used Car Casey Dealership in Newport News, VA to have my vehicle serviced. However, after remembering Mr. Archer from a previous experience, I had to see him. Thank God I did. He sold me a certified Kia Sportage, and I am ecstatic about itare His integrity and professionalism is above reproach. I have never closed on a huge purchase within a decent time frame in my life. Don't walk but run to Mr. Archer for a car sale. He's the best of the best!
Nov 30, 2024
Purchased my second vehicle from Mr.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
Roberto A. Dial
General Manager
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 22, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
James Barnes
Finance Director
Dec 10, 2024
A very enjoyable experience.
A very enjoyable experience. No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos!
Nov 30, 2024
Purchased my second vehicle from Mr.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Oct 09, 2024
Charles was very personable and professional.
Charles was very personable and professional. We came from out of state and he answered all of my questions and provided photos ahead of time before we traveled to the dealership. Him and his manger worked hard to get us the price we wanted for our trade in and a very good rate on our loan. The experience was worth the drive.
Sep 16, 2024
Everyone was very friendly!
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me!
Jacob Martinez F.
Sales Manager
Dec 09, 2024
We arrived to Casey Kia without any appointment and was
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the Casey Kia team!
Dec 09, 2024
Charles respected our needs and time.
Charles respected our needs and time. He was helpful and nonjudgmental. We are grateful for his experience and professionalism, and that he cared about our entire family’s wishes.
Nov 22, 2024
Everything went pretty smooth, we are happy with our
Everything went pretty smooth, we are happy with our experience and the deal we received. We have no reservations recommending the dealership and our salesman Charles.
Oct 10, 2024
I was desperately in need of an automobile.
I was desperately in need of an automobile. I am an 80 yr. old widow. With my age and credit history, I knew it would be difficult to get a car financed. Lucky for me! From the minute I walked in the door, I was greeted professionally. The super nice, very professional salesman CHARLES ARCHER came to my rescue, and within several hours, I drove off the lot with a used car. Everyone in the dealership was professional, yet very friendly. I'm grateful to each one who helped me. I would have liked to have purchased a new vehicle, but that was impossible. I know nothing of cars, except they need gas and oil changes, so I hope I got a good used car; time will tell.
Jul 30, 2024
Top notch service as always, extremely helpful and
Top notch service as always, extremely helpful and understanding when purchasing two vehicles in two days from them.
Johnnie Jordan Jr.
Sales Consultant
Oct 06, 2024
I have purchased two vehicles from this dealership, and
I have purchased two vehicles from this dealership, and has loved the experience each time. Charles Archer was such a huge help in my most recent purchase!
Aug 31, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Apr 26, 2023
Casey Kia team was attentive to all our needs.
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!!
Apr 26, 2023
Very professional and pleasant sales team.
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff.
Feb 25, 2023
Had a good sales person jonnie& his sales person helper
Had a good sales person jonnie& his sales person helper gave me agood deal got out in good time took his time to get me the best deal
Kaitlin Fields
Sales Consultant
Sep 16, 2024
Everyone was very friendly!
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me!
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Nov 27, 2023
Down to earth, knowledgeable, understanding, and
Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Nov 03, 2022
Very great customer service.
Very great customer service. Very educated financial adviser (able to teach me something about finances I didn't already know).
Christina Allen
Service Advisor
Aug 01, 2023
These words courteous, communicated, and efficient.
These words courteous, communicated, and efficient. They also showed me the patio area to relax in.
Jul 27, 2023
Very responsive to customer needs.
Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates.
Apr 01, 2023
I choose to have Casey Kia handle all my recalls.
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!!
Mar 16, 2023
Very poor customer service.
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership.
Jan 02, 2023
Overall the customer service is great.
Overall the customer service is great. The problem I have is don't tell me to call you if a problem persist and you don't return my call. Service Department....
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 06, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Orlando Vincent
Sales Consultant
Nov 22, 2022
Jacob was polite, friendly, and did everything he could
Jacob was polite, friendly, and did everything he could to work with me and get my into a vehicle. He helped me with all issues and answered all of my questions.
Jan 08, 2021
Customer service was excellent at the Dealorship. All...
Customer service was excellent at the Dealorship. All of the employees were very friendly , knowledgeable and helpful I will recommend this Dealorship in the future to friends and colleagues
Dec 12, 2020
Amazing dealership everybody is friendly and efficient...
Amazing dealership everybody is friendly and efficient was able to get a brand new car in only a matter of minutes if I had to choose any dealership it would be this one
Sep 02, 2020
Mr. Archer provided great assistance as we closed the...
Mr. Archer provided great assistance as we closed the deal on the purchase of a quality used Optima for my daughter in college. Also helped provide clarity with the process of securing an additional key needed for the car.
Jan 23, 2020
Awesome, Awesome,Awesome. Thanks for everything you and...
Awesome, Awesome,Awesome. Thanks for everything you and the staff at Casey. That’s why I keep coming back . Please keep up the good work, I’m sure I will be back.
Katelyn Newsome
Marketing Team
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Nick Schmierer
Sales Manager
Oct 09, 2024
Charles was very personable and professional.
Charles was very personable and professional. We came from out of state and he answered all of my questions and provided photos ahead of time before we traveled to the dealership. Him and his manger worked hard to get us the price we wanted for our trade in and a very good rate on our loan. The experience was worth the drive.
Jul 30, 2024
Top notch service as always, extremely helpful and
Top notch service as always, extremely helpful and understanding when purchasing two vehicles in two days from them.
Jermont Davis
Salesperson
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Derek Delagarza
Parts Supervisor
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Patrick Owens
Sales Manager
Nov 30, 2024
Purchased my second vehicle from Mr.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
Marcus Stacks
Service Advisor
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
