Staff
Sales
Charles Archer
Sales Consultant
Johnnie Jordan Jr.
Sales Consultant
Kaitlin Fields
Sales Consultant
Aiden Brenner
Salesperson
Jermont Davis
Salesperson
Jennifer Bryant
Salesperson
Management
Roberto A. Dial
General Manager
Jacob Martinez F.
Sales Manager
Nick Schmierer
Sales Manager
Patrick Owens
Sales Manager
Joseph Miller
Sales Manager
Finance
James Barnes
Finance Director
Service
Christina Allen
Service Advisor
Ed Colton
Service and Parts Director
Marcus Stacks
Service Advisor
Jacob Bishop
Service Advisor
Jacqueline Dennis
Appointment Coordinator
Cheryl Moody
Appointment Coordinator
Clayton Warford
Service Advisor
Quarry Wilson
Service Advisor
Administration
Katelyn Newsome
Marketing Team
Parts
Derek Delagarza
Parts Supervisor
Charles Archer
Sales Consultant
Mar 11, 2025
I had a great experience.
I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with.
Mar 09, 2025
Very helpful and and understanding I will be back and buy
Very helpful and and understanding I will be back and buy from Charles again soon
Mar 08, 2025
Was attentive to my needs and was knowledgeable about the
Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with.
Feb 20, 2025
Worked well with us to help find the best car for the
Worked well with us to help find the best car for the best price. Very knowledgable about the vehicles. Very patient with us while choosing the dream vehicle.
Feb 17, 2025
Great to work with.
Great to work with. Explains everything well. Answers all questions. Fast turn around! Great customer service!
Roberto A. Dial
General Manager
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Aug 26, 2023
My experience with Charles Archer was very good I have
My experience with Charles Archer was very good I have brought 4 cars from him he is a very good sales man! Thanks to Casey Kia!!!
May 20, 2023
Very nice, patient and professional.
Very nice, patient and professional. Hands down the best Kia dealership in the area. Also quicker than other dealers and not pushy
Mar 22, 2023
The entire team was amazing and very professional.
The entire team was amazing and very professional. I appreciate everyone staying a later for me due to my schedule……..BUT Mr Archer was the best!!! Charles was very attentive to my needs and made sure things ran smoothly for me. He was very knowledgeable about the cars I was interested in. On top of all of that he is an impeccable dresser!!!! The best experience ever…. Thanks again!!! You are Amazing!!!!
Dec 27, 2022
Charles and the Casey Kia team were fantastic.
Charles and the Casey Kia team were fantastic. They procured the car for me that other dealers said was impossible to get. The responsiveness and support I got along the way was top notch. Charles thoroughly walked me through completing the acquisition, down to what each button on the steering wheel did. If you want a respectful and sincere car-buying experience, go to Casey Kia.
James Barnes
Finance Director
Mar 02, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Feb 12, 2025
I have been dealing with Casey Kia for about 11 years, My
I have been dealing with Casey Kia for about 11 years, My Salesman Charles Archer has always taken care of my needs.
Jan 08, 2025
I had a wonderful experience with Mr.
I had a wonderful experience with Mr. Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially expected! He worked diligently and helped me to keep a positive attitude throughout my experience. I can in and met a salesperson and left with a friend. My family and I thank you Mr. Charles for helping us to attain a reliable, technologically up to date vehicle with a great warranty that we absolutely love.
Dec 10, 2024
A very enjoyable experience.
A very enjoyable experience. No pressure from Charles. Easy & efficient paperwork process. Loving my new Seltos!
Jacob Martinez F.
Sales Manager
Mar 11, 2025
Worst dealership I have ever purchased from in all of my
Worst dealership I have ever purchased from in all of my years of purchasing the communication is terrible the don’t answer your call they relay messages to you they tell you lies to make you go away I don’t recommend this place.
Mar 11, 2025
I had a great experience.
I had a great experience. Buying process was fast and smooth. Salesman was awesome and a pleasure to work with.
Mar 08, 2025
Was attentive to my needs and was knowledgeable about the
Was attentive to my needs and was knowledgeable about the vehicle. I loved the experience, Charles was patient and easy to work with.
Mar 02, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Dec 09, 2024
We arrived to Casey Kia without any appointment and was
We arrived to Casey Kia without any appointment and was immediately greeted by Charles, who was fantastic to work with. We were hoping to leave with a car and Charles ensured we got what we were looking for and made the entire experience easy and pleasant. Mr. Martinez in the business office was also fantastic. I know if we end up in the market for a vehicle while we’re in Virginia, we’ll be returning as well recommending to anyone we know that may be in the market for a car. Thank you Charles and the rest of the Casey Kia team!
Johnnie Jordan Jr.
Sales Consultant
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Oct 06, 2024
I have purchased two vehicles from this dealership, and
I have purchased two vehicles from this dealership, and has loved the experience each time. Charles Archer was such a huge help in my most recent purchase!
Aug 31, 2023
Was very rude to me and one of his coworkers.
Was very rude to me and one of his coworkers. While looking at a vehicle this gentleman brought another family in the van while we looking in the with no excuse me Or nothing.. Suck for this to have ruined my experience at this dealership
Apr 26, 2023
Very professional and pleasant sales team.
Very professional and pleasant sales team. It was a pleasure doing business with them. Everyone we came in contact with was great and very knowledgeable. Very well put together staff.
Apr 26, 2023
Casey Kia team was attentive to all our needs.
Casey Kia team was attentive to all our needs. Helpful, knowledgeable and professional. I highly recommend this team especially Our sales person Johnnie Jordan. Awesome job!!
Kaitlin Fields
Sales Consultant
Mar 02, 2025
Drove 90 minutes to find out car was not even there and
Drove 90 minutes to find out car was not even there and another hr waiting to find out this information. I had already spent 2 days explaining to the sales person that I did not want to waste my time going there if the deal would not be reached. Especially since I didn’t not want to put extra miles on current ride and waste a night after working a 10 hrs shift driving only for a deal not to be made. I was assured car was there and deal was reached but it was not and that was not cool. Horrible, horrible experience. Unprofessional sales team as sales rep was working 3 deals and 3 different desks and just all over the place. I went with a dealer out of state and got better service over the phone and documents were sent to me to fill out and send back. Do better.
Sep 16, 2024
Everyone was very friendly!
Everyone was very friendly! I had a great experience, Kaitlin took really good care of me!
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Nov 27, 2023
Down to earth, knowledgeable, understanding, and
Down to earth, knowledgeable, understanding, and committed to the process! would definitely recommend him for your service!
Jul 29, 2023
The staff especially Kaitlin were amazing friendly
The staff especially Kaitlin were amazing friendly hardworking and informative about everything they made the process fun.
Christina Allen
Service Advisor
Jan 28, 2025
Took the vehicle in for broke clock spring and
Took the vehicle in for broke clock spring and inspection, came back with outrageous estimate for stuff that didn't even need to be done. Rude service center never used it and won't be dumb enough to go back for more EVER again.
Aug 01, 2023
These words courteous, communicated, and efficient.
These words courteous, communicated, and efficient. They also showed me the patio area to relax in.
Jul 27, 2023
Very responsive to customer needs.
Very responsive to customer needs. Good communication regarding car service / repairs. Capable and friendly service associates.
Apr 01, 2023
I choose to have Casey Kia handle all my recalls.
I choose to have Casey Kia handle all my recalls. They are very professional and makes sure I get my car back in a timely fashion. Right now I’m not in the market for a new one but when I do Casey Kia will be my first choice!!!
Mar 16, 2023
Very poor customer service.
Very poor customer service. Upon arrival, the service writer was very grumpy and argumentative. I told her we were at the dealership for the 16,000 service. She argued that it was 15,000 mile service and I told her that I had taken a picture of the book. She then tried to sell service and parts that were not due at our current mileage. As we waited in the dealership, the noise level was beyond belief. There was loud music playing on top of a loud TV. I was very glad to leave after service was completed. I don’t have confidence in returning to the dealership.
Ed Colton
Service and Parts Director
Aug 31, 2023
I have a 2017 Kia Sorento that I brought April of 2021.
I have a 2017 Kia Sorento that I brought April of 2021. This vehicles engine has gone out 3 times since I've had it. Each time they tell me it's a brand new engine and the engine goes out before 6 months of it supposedly being changed .I call to let them know and it's a 6 month wait. They just did this to me February of 2023 where I had to pay almost $2000 for everything that went wrong while my vehicle was sitting waiting to be serviced under warranty. I have reached out to the corporate per 1 of their own staff and in the midst of getting a lawyer because now my engine is out yet again after just getting it back in February not to mention they made me drive off the lot with a dead battery to where I had no choice but to go straight to another shop and pay more to have them change battery. The car radio nor lights would stay on because my battery completely died while in Casey Kias care. While waiting on servicing that turned out to supposedly be my fault . Multiple ppl Kias had my vehicle from Aug 2022-February 2023. They we having it towed between the VA Beach location , Newport News location and Chesapeake location. Engine went back out again July 2023.
Feb 06, 2023
Good luck trying to get anyone to return calls when you
Good luck trying to get anyone to return calls when you start having problems with your car ! My car was repaired by them and it didn’t fix the problem ! I called my service advisor, Ryan 5 times without a return call and the service manager, Ed Colton twice and no response ! Contacting Kia Corporate for assistance next ! Nothing but problems with this vehicle which was bought new at this dealership.
Dec 30, 2022
As usual I received prompt excellent service and my car
As usual I received prompt excellent service and my car was finished when promised. Love the service I get here.
Aug 15, 2022
Service went down hill.
Service went down hill. Had to struggle to get my car taken care of. My 5th Kia from here. Might be last. Parts and Service Director called me and listened to my complaint and I feel he addressed my concerns and made it right. I appreciate the time he gave me.
Mar 02, 2022
Christina Allen and her mechanics are great I just had my
Christina Allen and her mechanics are great I just had my car fixed they kept me up-to-date and informed every step of the way and got my car back the next day as promised wonderful job thanks to everybody
Nick Schmierer
Sales Manager
Jan 08, 2025
I had a wonderful experience with Mr.
I had a wonderful experience with Mr. Charles. He made what I thought would be a stressful experience pleasant and enjoyable. I ended up leaving with a car greater than what I initially expected! He worked diligently and helped me to keep a positive attitude throughout my experience. I can in and met a salesperson and left with a friend. My family and I thank you Mr. Charles for helping us to attain a reliable, technologically up to date vehicle with a great warranty that we absolutely love.
Oct 09, 2024
Charles was very personable and professional.
Charles was very personable and professional. We came from out of state and he answered all of my questions and provided photos ahead of time before we traveled to the dealership. Him and his manger worked hard to get us the price we wanted for our trade in and a very good rate on our loan. The experience was worth the drive.
Jul 30, 2024
Top notch service as always, extremely helpful and
Top notch service as always, extremely helpful and understanding when purchasing two vehicles in two days from them.
Aiden Brenner
Salesperson
Mar 02, 2025
Aiden was an amazing sales member.
Aiden was an amazing sales member. His knowledge of the features of each model is impressive, and he was extremely easy to work with. He is by far the best car salesman that I have ever worked it.
Feb 21, 2025
Aiden is awesome.
Aiden is awesome. This young man is very knowledgeable in Kia Fortes I tell ya!! I was just at Casey Kia getting an oil change and was wondering about their buy back program. I saw my salesman from a previous car sale 3 years ago and he actually was promoted to another position. He intorduced me to Aiden and 2 weeks later, I have a 2023 Kia Forte!!! Aiden made sure to keep in touch with me to make sure everything went through smoothly. He took excellent care of me and make sure that I got what I needed and didn't make me feel stressed through the whole process. I met with Nick and all went well. If I am in the market for a car, I will DEFINITELY make sure to go see my friend, Aiden!! Thank you Aiden!!!
Katelyn Newsome
Marketing Team
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Patrick Owens
Sales Manager
Feb 13, 2025
Casey and Johnnie Jordan made the car leasing of our new
Casey and Johnnie Jordan made the car leasing of our new KIA Sorento Hybrid smooth and easy
Nov 30, 2024
Purchased my second vehicle from Mr.
Purchased my second vehicle from Mr. Archer today in less than 5 months! Mr. Archer is the truth! Thank you for making all of this possible!
Marcus Stacks
Service Advisor
Feb 26, 2025
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car
WHY WE WILL NEVER GO BACK TO CASEY KIA We bought a car from Casey Kia in Newport News in 2023. It came with free oil changes and state inspections. Good perk but we would have gotten the car regardless. Recently it was time for an oil change. We set up a day and time. We arrived 15 minutes early and nearly 3 hours later they told us the car was ready. When we asked what took so long they said they were backed up with other cars. Three hours! Yesterday we made an appointment for 11:15 am to have our brakes looked at. We were ready to wait, and brought things to do to occupy our time.. When I asked when it would be ready Marcus told us that they probably would not get to look at it until the end of day or tomorrow. I told him I did not understand since we had made this appointment and expected the car to be looked at in a reasonable amount of time. He said there was nothing he could do, they were short technicians and there were again, cars in front of us. I tried to understand why we had an appointment if ultimately it made little or no difference. He said something like that is when you could drop the car off. I asked about a loaner car, because if we chose to leave it we had no way home. I also told him I recently had a stroke so I cannot drive, so bringing a second car was not an option. Marcus told us he was not authorized to give us a loaner car. At that point we had decided that this was the last time we would deal with them. I went out front to see if I could get the manager's name and contact info. The lady at the desk seemed very tentative and said she was not allowed to give out that info. To which I responded, I bought my car here and am not able to speak to the manager? I did end up leaving my name and phone number, however, more than 24 hours later I haven't heard anything. Which ultimately is fine because under no circumstances would we be going back. If you live in the Carrollton / Smithfield area I would HIGHLY recommend Travis Auto Services. They are honest, prompt, and their prices are very reasonable. They will be getting our brake job, all future oil changes and state inspections, because honestly, they are NOT free at Casey Kia! If you don't pay cash you will pay with time. This is the first time in 72 years that I have made a public complaint like this. Also, I in no way was rude nor inappropriate.
Nov 09, 2024
Charles was great in every way, my wife and I could not
Charles was great in every way, my wife and I could not of had a better person to help us. I will recommend Charles and Casey Kia to all our friends. We know you have a great service department since we had our 2023 Telluride serviced at your location. Please thank Charles and all your team for us.
Jermont Davis
Salesperson
May 25, 2024
Amazing customer service!
Amazing customer service! Very punctual, informative, and helpful. Always making sure I know everything I need to know!
Derek Delagarza
Parts Supervisor
Jul 05, 2024
HORRIBLE, HORRIBLE , HORRIBLE.
HORRIBLE, HORRIBLE , HORRIBLE. My car get a different expected release date every week for the past 3 weeks … all I’m told is they waiting on a simple window regulator . I could ordered one myself and had it there by now… it’s so frustrating have to hear the same xxxx thing every time I call. Missed on on seeing my 97 yr old great grandmother for the holidays . Even tho the original release date was 2 weeks before I had planned to leave . Here it is the weekend I’m suppose to be there , and I’m hearing the same story I heard 2 weeks go . “Waiting on a window regulator “ ..
Joseph Miller
Sales Manager
Mar 11, 2025
Worst dealership I have ever purchased from in all of my
Worst dealership I have ever purchased from in all of my years of purchasing the communication is terrible the don’t answer your call they relay messages to you they tell you lies to make you go away I don’t recommend this place.
