Casey Kia FAQ
Casey Kia is your trusted source for new Kia models, Certified Pre-Owned vehicles, and expert service in Newport News and the surrounding communities. From the adventurous Kia Sportage to the innovative Kia EV9, our dealership combines technology, comfort, and value in every interaction. Our friendly team is here to guide you through every step of your car‑buying or ownership journey, with a commitment to integrity and care that’s part of the Casey family tradition.
New and Pre-Owned Vehicles
What Kind of New Vehicles Do You Carry?
We carry a wide variety of new Kia models, including sedans, SUVs, minivans, hybrids, and electric vehicles. We also offer a convenient Car Locator Service if you can’t find the vehicle you’re interested in. Simply fill out a request with the make and model you need, and we’ll set to work finding one for you.
Do You Offer Certified Pre-Owned Kia Vehicles?
Yes! Our Certified Pre-Owned Kia models undergo a thorough inspection and include warranty coverage that helps you drive with confidence. It’s an excellent option for shoppers who want the assurance of a new car with the savings of a pre-owned one.
Should I Consider a Used Car?
We carry a large selection of quality pre-owned vehicles of many makes and models. We’re so confident in their quality that we offer a Used Casey Carefree Guarantee, which includes a 150-point inspection, a Limited Powertrain Warranty for two years or 200,000 miles (whichever comes first), a three-day money-back guarantee, and more.
Can I Custom Order a New Kia Vehicle?
Yes! If you have your heart set on a specific trim, color, or feature package, we can help you custom-order your next Kia vehicle directly from the manufacturer. Our team will walk you through the process to make sure your new vehicle fits your lifestyle perfectly.
Financing and Leasing
Can I Get Financing at the Dealership?
Yes! In fact, it’s likely that you’ll get better terms at our dealership because we work with many trusted lenders. After we check your qualifications, we’re able to offer competitive rates from local banks or even from the manufacturer.
Should I Lease or Finance?
Financing lets you build equity in your purchase, so you’ll eventually own your vehicle and won’t be responsible for a car payment. A Kia lease is typically more affordable month-to-month, and at the end of your lease, you can return your vehicle and skip the hassle of selling.
Can I Get Pre-Approved for Kia Financing Online?
Absolutely. We make it simple to start the buying process from home. Fill out our secure online financing form to get pre-approved before you visit. This helps you save time at the dealership and gives you a clear idea of your budget.
Do You Offer Financing for Drivers with Less-Than-Perfect Credit?
Yes, our finance team works with a network of lenders to help drivers of all credit backgrounds get approved. Whether you’re rebuilding your credit or buying for the first time, we’ll find a plan that fits your situation.
Trade-In and Appraisal
Can I Trade in My Vehicle?
Yes, we’d love to buy your vehicle. You can even get an estimate of its value on our site in just 10 seconds, so that you have an idea of what it’s worth. Make sure to clean your vehicle before you bring it in, remove any personal belongings, and gather all your paperwork and keys.
How Does Casey Kia Determine My Trade-In Value?
We use current market data and vehicle condition assessments to ensure you get a fair and competitive offer. Our specialists will evaluate your car in person, and we’ll apply your trade-in value directly toward your next Kia purchase or lease.
Service and Parts
Can I Get Kia Service at Casey Kia?
Our Kia service technicians are trained to care for Kia vehicles, so you’ll always get expert care at our service center. Review your owner’s manual to see the recommended service schedule for your specific vehicle. You’ll also benefit from perks such as:
- Express Service availability
- Complimentary shuttle service
- Kia service specials
- Free Wi-Fi® while you wait
- Multi-point inspections at every visit
Do You Offer Genuine Kia Parts and Accessories?
Yes! We carry a complete inventory of genuine Kia parts and accessories designed to fit your model perfectly. Whether you’re replacing a component or personalizing your vehicle, our service team can install everything for you.
Can I Schedule Service Appointments Online?
Yes, you can easily book your next service appointment through our online scheduling tool. Choose your preferred date and time, and we’ll confirm your visit right away.
Does Casey Kia Offer Service Specials or Coupons?
We frequently feature special offers on maintenance and repairs to help our customers save. Check the “Service Specials” page on our website before your visit to take advantage of our latest deals.
General Information
Where Is Casey Kia Located?
You can find us in Newport News, VA. We’re conveniently located for drivers throughout the Hampton Roads area.
What Are Your Dealership Hours?
Our sales team is available seven days a week, while our service department is open Monday through Saturday. Visit our website for the most up-to-date hours before your visit.
How Can I Contact Casey Kia?
You can reach us by phone, through our website’s contact form, or by visiting our dealership in person. Our friendly staff is always ready to help with sales, financing, service, or parts questions. Whether you’re visiting for a new vehicle, an oil change, or simply to ask a few questions, Casey Kia makes every experience positive and hassle-free. We invite you to stop by our dealership or explore our online tools to discover why more drivers in Hampton Roads choose Casey Kia for quality, service, and peace of mind.
